Lydia Lawrence Email & Phone Number

Greater San Diego Area

Manage the day to day operations to ensure delivery of exceptional patient experience. Managing expenses to achieve monthly budget and drive year-over-year revenue growth. Ensure P&L management and profitability. Provide training for staff through effective coaching and mentoring. Supervised Front Office and Back Office clinical employees. Managed the daily schedule to ensure proper scheduling to maximize efficiency. Ensure adherence to cash management and accounting protocols. Expediently resolve staff and patient issues. Assisted with treatment coordination and Receptionist. Verify insurance, follow up on claims/payments and accounts receivable. EagleSoft software.

Oceanside, Ca

Directed the daily operations in a fast-paced, high volume Pediatric and Orthodontic Specialty office with annual revenue of $6M. Manage the monthly budget, P&L, revenue growth strategies with emphasis on retention and new patient growth Assisted with treatment coordination. Verify insurance, follow up on claims/payments and accounts receivable. Directed marketing strategies for the office and effectively executed promotions to achieve sales goals. Provided leadership in a changing environment through staff coaching and mentoring to achieve team Sales goals. Assist Human Resources to perform related functions, such as Recruiting, Performance Appraisals, Disciplinary Action, Terminations, Salary Administration, Skills Assessments, Interviews Manage front and back office personnel Implemented new operational procedures resulting in cost reduction, thereby, saving the company wage and labor costs. Dentrix software

San Diego

Managed the daily operations of a General & Specialty dental office, annual revenue $3.5M Managed expenses to achieve monthly budget and drive year-over-year revenue growth focusing on new patient growth and patient retention. Ensure P&L management and effectively manage accounts receivable and collections. Implement, and ensure adherence to cash management and accounting protocols. Developed staff through effective coaching and mentoring to achieve team and individual Sales goals. Perform Human Resources related functions, such as interviewing and selecting candidates, PerformanceAppraisals, Disciplinary Action and Salary Administration. Manage a team of both Front Office and Back Office employees Develop, implement, and ensure adherence to office values in order to ensure that all team members continually focus on the Perfect Patient Experience so that every patient has a positive experience. Directed marketing strategies for the office to ensure community awareness. Utilized CPS & QSI software

Greater San Diego Area

Products and services for the aging population Conducted research of products and services for the senior community and their caregivers Assisted with the development of the company business plan and strategic sales plan

Personal Fitness Gym Managed the daily activities; including scheduling clients, sales and marketing Administrative duties including answering the phone, greeting clients, mail Assisted with Training Seminars of Personal Trainers and Boot Camps

Jitterbug is a wireless company in San Diego, committed to providing a simple, helpful and affordable cell phone experience. Recruited to develop the business strategy to implement the newly created indirect channel footprint.  Increased the dealer network, enhanced existing accounts and solidified new strategic partnerships. Identified, recruited, trained, mentored and managed the sales force. Ensured merchandising and brand representation met company standards Conducted training of internal and external sales force. Managed Indirect Sales Force, Marketing budget and P&L for Master Distributors, Authorized Dealers and sales team.  Conflict resolution.Key Accomplishments Grew reseller agents by adding 200 stores. Increased gross sales 10%, exceeding goal and earning annual bonus. Partner with authorized dealers to promote the Jitterbug product at community outreach events resulting in incremental sales. Implemented and deployed best practices across the organization by assisting in the creation of the Operations Department to support Sales.

 Directly responsible for the daily sales, operations & strategic direction of 14 corporate retail stores.  Forged business strategies through motivating and coaching a team of front line talent, streamlining operations to maximize efficiencies. Planned & executed outside events working with local businesses and advertisers to increase sales and strengthen brand recognition. Tracked overall market performance, responding quickly to develop action plans to meet financial goals.  Managed cost control, HR procedures, real estate development. Supervised a team of 75 employees in the San Diego market. Oversee activities in the management of individual store locations through store visits; including sales performance, consultative selling, operations, store cleanliness, inventory control, merchandising, marketing/event branding initiatives, human resources, recruiting, and development of top-caliber personnel.  Conducted quarterly and annual performance reviews.Key Accomplishments Met/exceeded quotas year over year, averaging 105% to quota.  Managed annual P&L budget of $13.5M, maximizing profitability, productivity, quality of customer service and operations through active mentoring and regularly scheduled review of key performance indicators (CPGA, ARPU, Gross & Net subscriber growth, Churn, EBITDA, Voice of the Customer-secret shop).  Mentored and developed 90% of the Retail Store Manager positions with internal talent. Recognized as the expert and facilitated/mentored:o The Career Development Program for Retail Store Manager to Regional Managero Conducted training of Service Excellence Program (Secret Shop) o Audit training for the Southern California Region.  Consistently exceeded Service Excellence (Secret Shop) and Customer Survey goals achieving world class service, finishing in top 5 of the Division (out of 30) each month.  Strengthened audit results in all stores, achieving excellent overall Audits each year.

Managed call center sales, customer service and billing. Managed 20 employees for Qwest Wireless in the Call Center. Responsible for generating sales/activations, resolving customer service issues and billing questions. Managed 22 employees for AT&T Broadband Sales & Customer Service.

Managed Inside Sales and Service personnel. Managed the operations for Inside Sales Department and sales of the Warranty Plan for hardware and software products. Assisted with site visits working with the Sales, Service and Marketing teams to help in the sales of the product support plan, product upgrades and product export documentation.  Managed 2 outside telemarketing firms and 4 Administrative employees.SERVICE SUPPORT GROUP SUPERVISORManaged Service personnel. Managed 4 Administrative employees and 2 outside telemarketing firms to coordinate factory repairs, training and sales of Extended Warranty.