Lydia Liou Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

•Created process to gather data on content and needs of experiential learning projects for graduate students. Met with 20 program directors and core faculty to assess needs and input for potential software portal to house student projects for corporate partners.•Administrative lead on creation of Experiential Learning Center and website at Bauer, which will house over 100 experiential learning opportunities.•Work cross-functionally to improve the narrative of students’ career successes including redesign of college webpages, newsletters, and development of electronic and paper brochures.

• Established Agile-based project management narrative in Rally consisting of 130+ projects. • Served as key project manager for department requiring complete oversight and supporting reports of project progress to executive leadership.• Developed Rally training material for business group involving 8 teams and over 200 employees.• Facilitated Rally trainings for 20-30 people to ensure reporting consistency for projects.

• Increased client base by over 20% through word-of-mouth and marketing campaigns. Awarded Top Retirement Plan Enroller of region within 10 months. Acquired 180 new clients for higher education segment in region in first year of employment.• Established promotional campaigns in new territories. Campaigns resulted in over 250 new client leads and 20 on-site events within 10 months. Client acquisition success accounted for meeting 15% of district goal for strategic group.• Awarded 2018 Platinum Advisor Award for exceeding regional sales goal through excellent customer service skills.• Presented workshops on retirement-related financial topics to groups ranging in size from one to 30.• Coached new employees to share best practices and foster teamwork. • Infiltrated new sales territory through collaboration with vendors

Houston, Texas Area

• Initiated proactive communication to book of business, increasing client base by 12% yearly.• Developed client retention strategies that fostered collaboration with vendors. • Created advertisement distributions, such as wall fliers and emails, for educational seminars.

Houston, Texas Area

• Maintained administrative reports for departmental expenses, payments, and invoicing ensuring timely payments to vendors and positive company image.• Organized business development dinners and socials in multiple states via phone and email for all company departments within the company. Dinners and socials promoted positive company image continued profitability.

Houston, Texas Area

• Facilitated move of 2200+ employees and office to new HQ location by directing professional movers all four move phases and making sure personal belongings and all furniture was accounted for in move.• Created employee feedback surveys and resolved customer complaints.• Developed process improvement surveys and reported findings to management resulting in increasingly fewer complaints with each move phase.• Designed employee information badge for new headquarters with updated contacts and location guidance.

Master Of Business Administration - Mba

Activities and Societies: Bauer MBA Society ( 2019-2020 VP of Events)

Bachelor Of Science, Summa Cum Laude, Hospitality Administration/Management, 3.98

Activities and Societies: Bonners Leadership Program Project LeaderSocial Chair and Historian for student chapter of Club Managers.