PRACTICE PERFORMANCE PARTNER 2022-Present Unified Women’s Healthcare Morrisville, NC• Primary liaison between the Unified Women’s Healthcare managed service organization (MSO) and affiliated care centers (practices). • Resolve day-to-day needs of the care centers as it relates to MSO services – either through direct solutioning or facilitating connections with other functional areas (e.g., revenue cycle, accounting, IT, HR, real estate, etc.). • Drive the financial performance of the care centers by leveraging reporting, analytics, and change management skills to identify opportunities for improvement and partner with the care center managers and providers• Operate as the key point of contact for Care Center Managers and Physicians, with the ability to engage support functions as needed to deliver the Unified service model – both in-person and virtually• Support Care Center financial health by leveraging analytics and direct observation to identify revenue enhancement opportunities (e.g., ancillary services, service line development) and operating efficiencies • Participate in internal initiatives to improve approach, analytics and technology used to interact with care centers; monitor overall satisfaction and response times via service portal; proactively escalate requests as needed

* Supporting the manager, peers, staff, and operations of the Imaging Center through strategic planning and integration of marketing concepts/expertise into the standard operating procedures of the Center.* Serving as a liaison for the Center and effectively communicating and collaborating with the referring physician team to ensure marketing initiatives and collaterals are consistent with company standards. * Serving local primary and specialty physicians to increase patient referrals to the healthcare center.* Recruiting new and potential providers to utilize our facility's services.* Educating and training providers on the various Information Technology (IT) services available.* Meeting with local physicians and practices to promote our facility's services.* Organizing and leading public relations campaigns and awareness efforts for our community.* Growing physician referrals and connecting our facility with the local healthcare community.* Increasing high revenue imaging referrals.* Meeting with referring doctors, nurses, NPs, PAs, and RC's to discuss patient care and experience.* Facilitating excellent relationships between our providers and all staff at our centers.* Reporting to the Sales and Marketing Manager and Administrator and ensuring compliance with the marketing goals and philosophies of our facility.* Reporting progress in building referrals and managing practitioner relationships.* Facilitating patient care by warmly welcoming patients to the facility, quickly building trust and rapport with each one, and liaising patient-to-tech interaction for superior communication and care.* Calling for orders and clarifying orders, freeing techs to focus on clinical work.* Working as part of a cohesive team with my colleagues in answering questions about orders, insurance, authorization, scheduling, etc. and problem-solving day-to-day matters, thus facilitating long-term understanding, education, and growth.

* Provide high quality customer service by supporting the implementation of benefit renewals, open enrollment activities, member education meetings, and working to resolve any and all employer or employee issues.* Focus on employee benefit communications, employee education execution, and workforce health improvement strategies. * Strive to ensure that employers and employees alike are pleased with their overall benefits package.* Work closely with our internal team to assist our clients in developing a creative long term strategy to control their benefits costs, while focusing on the satisfaction and health of their employees.* Expedite delivery of benefits by establishing and maintaining working relationships with benefit providers.

The Client Service Representative (CSR) is responsible for the day-to-day management of assigned business-to-business client relationships. These include:•Responsible for client retention, building relationships with key client personnel. Acquire a thorough understanding of client’s business, insurance objectives, and benefit program.•Provide timely legislative updates to clients.•Technical and daily management of client accounts including claims questions, administrative issues, client requests and keep Producer informed of status.•Provide recap of meeting/conference call notes to Producer.•Preparation of final proposals, benchmark reports and supplemental sales materials for presentation to prospects and clients.•Planning, implementation and carrier coordination of employee meetings for new/renewal plans, completion of new business/carrier change application forms and confirmation of carrier enrollment materials.•Prepare communications, open enrollment memos, PowerPoint presentations.•Coordinate wellness program implementation.•Responsible for compliance audits in conjunction with Compliance Officer.•Obtain claim reports and conduct monthly, quarterly and/or semi-annual claims analysis as decided by Producer.•Responsible for client 5500 criteria and submission of worksheets.•Follow up with SAR/signature ready copies to client, obtain final 5500 copy for files.•Responsible for implementation of Client Service Plan calls/quarterly meetings, mid year reports.•Contribute to enhancement of client services/sales, be well informed and maintain a familiarity with industry trends.HUB is dedicated to helping businesses and individuals evaluate their risks, manage their insurance needs, and plan for the unforeseen. Our global resources and local relationships create world-class results for clients.

BPG specializes in the areas of long-term disability, life insurance, short-term disability, and long-term care insurance.Finally, regarding individual clients' personal needs, through our financial planning services, asset management, and an array of insurance products, we assist individuals to meet their financial objectives.

The JLDOC is an organization of 500+ women committed to promoting voluntarism, developing the potential of women, and improving communities through the effective action and leadership of trained volunteers.Leadership roles have included: Community Focus committee member, tutor at local elementary schools, Community Connections/Public Affairs member

·Edit doctoral dissertations for content, grammar, style, and APA format, thus providing students with constructive criticism.·Teach and supervise five members of the editorial staff, which includes conducting quarterly reviews, trouble-shooting between various parties, and advocating on behalf of the Team.·Educate students on the correct way to format and write their dissertations, and to support and guide them through receiving their doctoral degrees.·Assist in authoring regular revisions of the Dissertation Manual, utilized by faculty and students.·Perform all necessary administrative responsibilities (invoice approval and submission; recruiting, hiring, and training new employees; coordinating with IS Department).

I market auto, home, life and other insurance products to individuals and Affinity Groups using consultative selling techniques.·Successfully marketed business-to-business products and implemented plans for production.·Worked with various schools, employers, and professional associations in developing and enhancing their benefits packages, by teaching the value and selling Liberty Mutual products to groups.·Counsel and advise prospects and policyholders on matters of protection and coverage.·Conduct group presentations to decision-makers in Affinity organizations.·Develop and maintain business relationships with policyholders and within community.AWARDS:*Achieved Liberty Leader Award (awarded to the top 2% of sales representatives)*Attained Lamplighter Award by selling over $20,000 of Life Premium in First Year*Achieved 23 out of 24 possible monthly Pacesetter and Pacesetter Plus Awards by consistently selling increasing levels of auto and home insurance, with life production each month. *Achieved 4 out of 4 Pursuit of Excellence Awards by maintaining a high standard of quality business written.*Achieved Silver Circle Award by selling over $25,000 in Life Premium.*Recommended for and attended Liberty Mutual Fast Track Management Training.

·Provided bilingual psychosocial services to 55 chronically mentally ill adults in the community.·Consistently received feedback from supervisors for excellent record-keeping and documentation.

·Provided 24-hour emergency psychiatric support and assessment through community outreaches and mobile consultation.·Assisted clients in immediate crisis prevention and stabilization in order to prevent further deterioration of functioning and promote performance to their fullest potential. ·Facilitated contact with emergency personnel (e.g., police and hospitalization staff) for involuntary petitions and program development.