Lydia Millard Email & Phone Number

United States

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

• Lead cross-functional efforts through project management to deliver store team member rollout guides, training and communication for implementation of enterprise-wide guest facing Drive Up and Order Pickup service rollouts. Owning feedback from partners to synthesize pivots.• Drive operational improvement in stores by updating processes, improving operational efficiency, elevating the guest experience and increasing profitable sales while leading end-to-end initiatives to achieve the necessary Return on Investment (ROI) utilizing Target resources.• Create roadmap planning with rollout timelines, as well as store and market selections, to gain alignment of strategy with key enterprise leaders through internal information related to business development and innovation.• Use data, insights and research to strategize cohesive enterprise needs by establishing comprehensive project plans and hold partners accountable to ensure all deadlines are met. Ability to challenge upward, challenge the status quo and to resolve problems that are without clear precedent• Lead/Coordinate store visits to assess and identify ways to reduce store expense, rework, simplify processes and solicit store feedback by building an external landscape and identify trends in the industry that impact Store Operations and Target initiatives.

Minneapolis, Minnesota, United States

-Exhibited knowledge of business reporting, inventory management and drive promotion strategies by planning department monthly/quarterly workload through managing a team of hourly team members and leaders on delivering service and sales goals.-Lead and create a service culture that trains and coaches expectations while committing to DE&I on modeling inclusive behaviors and proactively managing bias. -Trained and developed leaders on expectations of performance, accountability, de-escalation, ethical conduct, safety and compliance and team transformational growth.

Greater Minneapolis-St. Paul Area

-Responsibility of the planning, procurement and execution of a project, in any undertaking that has a defined scope with feasible timelines.-Resolve any discrepancies arising from events or programs initiatives within the heads of various departments.-Define and communicate project objectives that are clear, useful and attainable.-Assisted in building an effective team, considering technical skills of each person, but also the critical roles and chemistry between workers.

Greater Minneapolis-St. Paul Area

-Required attention to detail, leadership skills and the ability to effectively work in all departments within the hotel. -Other duties include promptly responding to guests' needs, ensuring the safety and security of rooms, and maintaining inventory and cost controls. -Establishes a friendly environment with a positive attitude, works quickly and efficiently and leads by example for our associates to follow. Develops teams and maintain employee morale and retention.

Bloomington, Mn

-Trained in aspects of Housekeeping, Front Office, Engineering Operations and Restaurant while monitoring team members’ current knowledge of hotel products, services, pricing, policies and knowledge of local area.-Trained and developed incoming employees, which elevates levels of guest satisfaction while focusing on trends with continual improvement.-Negotiated room rates, airline contracts and event spaces for potential guests while developing relationships with local businesses.

Minnetonka, Mn

- Completes call logs, daily reports, department data entry, and billing information.- Handles contracts with primary and secondary transportation providers in response to request/need expressed by clients and partners.- Maintains productivity and quality standards that attract positive financial returns and reports client feedback.- Researches complex inquiries for quality control concerns and solve problems on individual cases.- Keeps up with high volume, high-pressure, deadline-oriented environment.

Greater Minneapolis-St. Paul Area

- Train, develop, and hold their workgroups responsible for safety, production, and attendance. Meet or exceed all established standards for accuracy and productivity. - Direct daily transload activities to support account objectives for level of service, cost management, customer expectations, and volume requirements. - Establish and promote a positive, team-oriented work environment emphasizing employee involvement, a pro-active communication, inter-departmental cooperation, and continual improvement on all levels. - Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered to.

Greater Minneapolis-St. Paul Area

• Responds to inquiries regarding regional transportation services. • Reads and interprets street maps, computerized trip planning tools and other transit information. • Providing effective, accurate, courteous and professional customer service under stressful conditions and for diverse groups of individuals, in a cordial and professional manner.• Profcient in Micorsoft Office products and ability to access databases; navigate multiple windows and programs.