Lydia Jones Email & Phone Number

Fort Wayne, Indiana, United States

I communicate directly with customers by phone, email, and text messages. I coordinate with various departments to resolve customer inquiries, enter bill payments, and resolve customer issues. I work alongside the sales team to turn leads into sales by entering vital client information into CRM Dynamics 360, determining client needs, and scheduling sales team appointments. I am training three new co-workers on how to use Dynamics 360.

United States

Simultaneously managed office work for four different companies by organizing company emails and forwarding them as needed to the appropriate department. I also answered multiple phone lines through GoTo. I completed sale protocols by entering sale leads into GoHighLevel and JobNimbus, and sold and scheduled services. I worked to reduce account receivable, some up to 2yrs old, down from 40k to 26k.

Danville, Kentucky

Developed and maintained new and current corporate clients by strengthening local community relationships. I managed group room block reservations. I provided informative hotel tours to potential clients. I greeted guests in person and over the phone. I securely kept detailed accounts of guest room reservations and requests. I resolved hotel guests’ needs and complaints. I was also accountable for a personal cash register. I also trained approximately two new hires on hotel policy and procedures.

Business Administration And Management, General

Hospitality

BS - Interdisciplinary Professional Studies with a focus on Hospitality and Event Planning

Psychology

General Studies

Activities and Societies: BCM