Business systems implementation and support both front end and back-end for SAP ERP, Airports Operations Database (AODB), Flight Information Systems, Baggage Handling System (BHS), Surveillance systems, Q-Pulse, VPN, and Last Point of Departure (LPD),- MS Exchange, AD configuration, and user management,- FIDS server maintenance and configuration,- Airport Insight, Cute, INBase, and INuse system configuration and maintenance,- Windows 2008,2012 and 2016 server environment configuration and maintenance,- Linux server environment virtualization, configuration, and maintenance,- Microsoft Dynamics AX 2012 R3/D365 SQL database manipulation and execution,- Office suite (07, 2010, 2013, 2016, and 365) installation, configuration and maintenance,- Office 365 Web content management / SharePoint configuration and maintenance,- CRM configuration and support,- Asset inventory and management as per the company’s SLA,- LPD project actualization and maintenance,- Computer software and hardware maintenance,- Network troubleshooting and configuration,- Installation, upgrade and downgrading of operating systems to suit user need,- Support of IOS systems products i.e. MacBook, iPads,- Service desk administration,- Data backup-Printing and imaging Support-Develop and/or review technical specifications for IT products or Terms of Reference for services that are subject to procurement, confirm compliance with the needs of Projects’ end-beneficiaries;

•Report Generation, Analysis and Presentation Technical • Support (Hardware & Software Fault Diagnosis)• Account and Customer Relationship Management• Planning, Coordinating and Supervising scheduled preventive maintenance• Ensuring adherence to Internal Policies and External Service Level Agreements• Installation and Configuration of Computer Systems and Applications• Distribution of Logged Incidents and Monitoring for Ownership, Escalation and Closure• Knowledge Base Creation and Procedural Documentation• Acting as a Point of Escalation within technical support services• Reviewing Team Performance and driving continuous improvement initiativesAssist on all hardware related request, provide reports on warranty, part replacement, faulty machines and hardware faulty reports to CBA and copycat limited.

• Presales and Post sales technical Engineer for New Laptops, Desktops ,Photocopiers, Copy printers,Etr\Esd’s,Safes,• User administration, Administration, configuration, and support of existing IT infrastructure • Providing IT support to computer users within the office• installation and procedures of all desktop operating systems and approved software• Assembly connectivity and user training.• Diagnosis of desktop, application, networking and infrastructure issues.• Programming, training and fischalization and ETR repair• Assembly of hardware installation, training and connectivity at customer’s site.• Maintaining a log of all problems detected and system backups.• Installation of fixes, enhancements, and upgrades to supported systems.• Executing supervision both on site and the show room

• Managed and Administered Windows XP and Windows 7 workstations and laptops.• Installation and connectivity of printers and user training.• Supported Microsoft Office 2007/2010.• Shared knowledge with new recruits.• Preventive Maintenance of hardware device

COMPANY-INTERN.• Managed and Administered Windows XP and Windows 7 workstations and laptops.• Installation and connectivity of printers and user training.• Supported Microsoft Office 2007/2010.• Shared knowledge with new recruits.• Preventive Maintenance of hardware device• Managed SQL Server 2007 & Exchange 2007, and over user accounts in Active Directory.