Diane Ly Email & Phone Number

Seattle, Washington, United States

- Creates lesson plans about English learning, social skills, short stories, and art themes on a monthly basis.- Collaborates with a team of 5 to best assist our clients to help them live more fulfilling lives.- Updates and works closely with case managers to problem solve any concerns or questions relating to groups or clients- Reviews any client referrals to the program, assessing them to see if clients are a good fit.- Provides and enhance opportunities for clients to engage in social and interpersonal relationships.- Provide clients with activities that are culturally sensitive and allows them to better grasp the world they are living in.- Leads and facilitates daily groups in English that are currently being held via Microsoft Teams due to COVID-19.- Works closely with Asian Americans with various degrees of English proficiency and different mental health diagnoses.- Provides translations and communication in Vietnamese for clients who are not comfortable and able to speak in English.- Provide technological support for clients who challenge themselves by using Microsoft Teams.- Overlooked and managed the program for 6 months with tasks such as updated financial budget for the program and communicated with department head, facilitated weekly team meetings.- Adapting to client's needs and providing hybrid groups and in-person events.

Seattle, Washington, United States

- Worked on time-sensitive tasks with diligence.- Flexible and willing to help those who needed additional assistance to complete orders in a timely manner.- Overlooked and managed a team of up to 10, assuring that tasks will be completed on time as well as making sure that breaks and meals were taken on time.- Worked closely with Team Leads and other authoritative positions to ensure that the right materials were available to fulfill orders, communicated any concerns, and touched base with to best approach daily tasks.- Trained new team members to better assist with their transitions, providing any additional support when asked by them.

Greater Seattle Area

- Flexible and comfortable working in different environments independently when given the necessary training.- Strong communication skills and customer service skills through working with 10 diverse English proficiencies and ages on the team as well as numerous guests per day.- Supervise training for new team members on how to organize inventory on the floor, organize inventory in the back, guest service, operate machinery, and technology (i.e. phones, computers, printers).- Worked closely with supervisors on projects daily to create a more welcoming retail experience for guests in an efficient manner.- Overlooks specific department by determining changes to the layout and inventory on the floor, work with 3-5 other colleagues to see that these changes are done on a daily basis.- Intercompany communication with other departments and vendors to ensure that product on the sales floor is strong, impactful, and ready to be shopped.- Maintain organization to inventory coming in from district, in the backroom, and on the sales floor; and signage that comes in from district.

University Of Washington

- Used Qualtrics to program at least 20 surveys over a span of 2 years; Excel to import data from at least 30 studies; SPSS and R to analyze data collected for at least 10 studies, using t-tests, and chi-squared tests.- Overlooked and managed 10 participants daily when running studies by printing necessary documents (debrief form, study, and other additional materials) to hand to participants.- Oversaw and facilitated group research study by constant communication with group members, organized and tracked data and documents necessary, and ensure tasks were completed in a timely manner.- Filed and logged 50 completed studies annually with documents related to each study (information, debrief statement, data entry, data analysis, etc). - Engaged in interviewing potential incoming colleagues with lab manager.

University Of Washington

- Protected data confidentiality through IRB certification.- Attended weekly lab meetings to touch base on how each study was doing and hosted workshops during 2 lab meetings to teach colleagues how to use Qualtrics and SPSS.- Ensure data entries from colleagues are accurate and updated for 30 studies.- Quality control and quality assurance through proofreading on journal annotation and citations using APA format, assisted in preparation of journals and dissertation through daily literature searches and citation checks.- Formatted codebooks to allow public access to data compiled in a study.

Bachelor’S Degree, Psychology, 3.11

High School, 3.8

Activities and Societies: Key Club, National Honor's Society, Math Science Upward Bound (MSUB), College Access Now (CAN), University.