Lydia Cano Pardo Email and Phone Number

Supervise, motivate, and train 12-member front desk staff and ensure patients are provided top quality servicePoint of contact for physicians, team leaders and other departments for the resolution of daily issues and long-term planningEnsure front-end operations are handled accurately and timely: check-ins, registrations, scheduling, and co-pay collectionsReview operational reports with leadership to monitor key performance indicators (arrivals, no-shows, cancellations, patient cycle-time, and appointment lag) and plan optimizations, including evaluation and discipline of non-clinical staffReview weekly revenue cycle reports, correcting any unreconciled charges, to submit to the Central Business OfficeImplement new processes to align with department goals and to ensure that best practices are being utilizedPlan and lead monthly team meetings and introduce system-wide initiatives and departmental updates to the teamCreate and manage weekly staff schedules and process payroll

Care team specialist at The Smith Institute for Urology delivering top level customer service.Registrar/Patient Care Team member; managed office and physician line calls and delivered accurate clinical messages to physicians, nurses, secretaries and operating room schedulers to ensure optimal patient serviceServed as Front Desk Associate as needed; assisting incoming patients with all their needs, directing emergency cases to triage care, as well as being the lead associate for training of new staff on Northwell standards and procedures

Collaborated with internal team (pharmacists and technicians) as well as external partners (doctors, nurses, and insurance representatives) to accurately fill critical prescription orders for transplant and infectious disease patients

Provided customer service, processed check-ins, collected co-payments, and prepared patient charts for radiologists

Responsible for managing all incoming patient inquiries, scheduling, check-ins and insurance verificationsManaged the collection, entry and organization of patient records, including personal, insurance and billing information

Responsible for managing office, customer service, billing, staff (training, scheduling, delegating tasks, keeping team motivated) as well as maintaining a pleasant, professional and productive clinical environmentAssisted Chiropractor with patient exams and note taking on patient’s condition, diagnosis and treatment as well as preparing patients for x-rays, film developing, and acting as a spanish translator when necessary