Lydia Rolle-Key Email & Phone Number

Rochester, Ny, Us

Designed and developed engaging learning materials, including instructor-led training (ILT), e-learning modules, videos, and job aids.Leveraged instructional design models (ADDIE, SAM, etc.) to guide the development process and ensure high-quality deliverables.Implemented effective assessment strategies to measure the effectiveness of training programs and identify areas for improvement.

Louisville, Kentucky, Us

Designs high-impact virtual instructor-led, and multimedia rich computer-based training programs for new hire advocates, reducing Class 1 quality errors by 98%Create engaging lesson plans, incorporating breakout rooms for small group activities, and detailed instructor scripts for virtual and in-person instructor-led coursesDevelops instructor and participant guides, electronic job aids, manuals, and standard operating proceduresDevelops video, animation, audio, and scenario-based learning environments

Santa Clara, Ca, Us

Analyzed training needs to determine performance gaps and whether training was the best solutionDesigned and delivered over 20 multimedia rich computer-based learning programs to train a global workforce of support account managers

Eden Prairie , Mn, Us

Spearheaded the redesign and development of software training programs that delivered an outstanding learning experience and exceeded client expectations.

Raritan, Nj, Us

Designed and developed transformative customer training using a train-the-trainer workshop model that increased customer satisfaction and reduced customer questions.Developed highly interactive eLearning programs and simulations using tools like Camtasia and Articulate Storyline, that amplified customer training and gained 95% satisfaction rate.Evaluated existing instructor-led training and consulted with management to overhaul and revitalize 80+ hours of customer training.Examines the effectiveness of courses using Kirkpatrick’s Four Levels of Evaluation.Serves as the training departments “go to” designer for rapid development of training products that implement solid instructional techniques and design methods.Provides learning strategy and implementation support for employee training. Leads the design and development process for large-scale training solutions for both internal and external clients.Conducts a thorough needs analysis and identified job performance gaps. Collaborates with subject matter experts, and trainers to create more effective training products, such as job aids, scenarios, and reference guides to address learner needs.Completed the development of customer analyzer training (33 courses in total) one month ahead of the deadline.Performs quality assurance reviews on all courseware to ensure sound design, usability, functionality, and compliance with government requirements.Writes and edits video scripts, storyboards, records voice-over narration, and collaborates with a videographer to develop polished, training videos.

Rochester, Ny, Us

Co-Founded a Software as a Service (SaaS) company. Launched a mobile application for at-risk students to help boost student attendance through the use of gamification and partnerships with local businesses.Planned and delivered educational presentations for school districts and business prospects that helped increase software usage from 100 users to over 40,000 within a six month period.Conducted market research to create sales and marketing materials.Created training materials, Camtasia video tutorials, and user guides for customers and corporate partners.Established partnerships with K-12 schools, and businesses.

Oak Harbor, Us

Spearheaded the design and development of blended learning programs for at-risk high school students.Produced custom course materials tailored to student needs using reality-based scenarios, interactivities, and simulations.

Raleigh, Nc, Us

Coordinated with subject matter experts to design and develop e-Learning programs for Big Four Accounting Firms.Implemented innovative methods for improving audit professional knowledge base and competency in using research and financial management tools. Assessed the efficacy of eLearning programs and identified a 95% increase in employee usage of online tools.Templatized eLearning best practices to create a library of targeted interactivities that helped reduce design time by 80%.Conceived, designed, and implemented a blended learning program for sales professionals that expanded the use of internal sales management software by 80%.

Built a highly interactive mathematics eLearning course used by over 60,000 students worldwide. Some design techniques that were used included gamification, storytelling to draw upon learners’ prior knowledge, and interactive video.Organized content to create detailed storyboards, scripts, and elements of gamification.

Implemented creative methods and differentiated instruction in multiple subjects in accordance with State Standards.Assessed development of students and modified teaching style to accommodate different learning needs.Counseled and interacted with students on a daily basis, solving problems and helping them attain goals.Utilized technology in the classroom by incorporating the use of the SMART interactive whiteboard, and computers.Incorporated multiple formative assessment techniques such as exit-slips and SMART response clickers to evaluate student growth and comprehension of material on a daily basis.

Master Of Education, Educational Leadership & Technology

M.Ed, Instructional Technology & Curriculum Design

B.A, Communication