Lydia Santucci Email & Phone Number

Greensboro--Winston-Salem--High Point Area

Worked with insurance companies, adjusters, and handlers to close various claims for Quality Oil and Reliable Tank Line. Assisted Senior Vice President of HR with documentation, spreadsheets, invoices, recruiting, and other paperwork as necessary. Acted as wellness administrator for all divisions on the wellness program. Designed and administered in-house training and development material when needed. Previously titled Claims Coordinator from 9/2019 - 10/2020 but changed by HR director to encompass new responsibilities.- Responsible for sending and receiving large sums of money, associated paperwork, videos, pictures, and anything else necessary for the claims process. - Handled workers comp claims from start to finish, analyzing and gathering information from supervisors and those injured. - Filed workers' compensation claims and other injury claims through Gallagher Bassett portal and remained as point of contact through the process. - Worked with Wake Forest Baptist Hospital and Health Equity to import money earned by employees from the wellness program activities.- Coordinated yearly biometric screenings for over 100 locations.- Representative and manager of the in-house leadership development program Elevate.- Formulated and designed training material through Articulate for all divisions as needed.- Worked with hiring managers to administer phone interviews and screening for candidates as needed.

Greensboro/Winston-Salem, North Carolina Area

Hired as Assistant HVAC Manager. Managed inventory in warehouse and trucks for both HVAC and propane technicians. Responsible for maintaining schedules, cycle counts for inventory, and other various tasks for HVAC technicians. Became proficient in Cargas Energy quickly and asked to go to Cargas convention within first month of employment as a representative of Quality Oil. Handled dispute resolution of dissatisfied customers. Consulted to help control P&L expenses.• Became contact point for inventory management within first two months of employment• Suggested changes to inventory control that was implemented by upper management• Coordinated and held weekly meetings with service manager, operations manager, and sales manager to keep track of current installations, employee management, and other time sensitive projects• Created changes to streamline installation process that was praised by vice president of Quality Oil• Maintained files for installations, including pulling permits, registering warranties, coordinating inspections, and seeing the installation process to the end• Assisted marketing executive in brainstorming ideas and creating material to gain for Quality Oil

Pilot Mountain, Nc

• Register students, enter seat hours, update class dates, build class sections, issue refunds, and perform various other tasks in Colleague UI for Corporate and Continuing Education• Assist directors and instructors with paperwork, contracts, creating class packets, troubleshooting technology, and other tasks related to the learning environment• Provide service to individuals who call and walk in to the center• Update student information, changes in class schedules, phone numbers, MSDS sheets, and other important paperwork as information becomes available• Alert faculty over intercom of any fires, lockdowns, or drills

Town Hall

• Improved town website extensively by reorganizing pages, adding crucial information, and changing design/graphics/color schemes• Developed a spread sheet through Excel to keep track of important information• Selected tourism attractions for an official town brochure map• Assist coordinating events by contacting local businesses

Master Of Business Administration (Mba) W/ Marketing Certificate, 3.92 Gpa, Business Administration, 3.92 Gpa

Bs In Business Administration (Bsba), 3.95 Gpa, Management, 3.95 Gpa

Activities and Societies: Member of Beta Gamma Sigma, Phi Kappa Phi, and Golden Key - Graduated summa cum laude - Chancellor's List (2014.

Associate Of Arts (Aa), General Studies, 4.0 Gpa

Activities and Societies: Phi Theta Kappa, Sigma Alpha Pi