Lydia Sapp work email
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Lydia Sapp personal email
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I am an energetic, client success professional who cultivates strong, long-lasting client relationships resulting in account growth and client retention. My successes in the incentive and financial services industry are due in large part to my adaptability, superior communication, problem solving and organizational skills, as well as the consultative approach I take in managing my partner clients. My industry experience:B2B incentives, employee incentives, customer acquisition, loyalty, market research, payments, rewards, prepaid, Visa, MasterCard, global gift cards, reward cards, virtual incentives, business development/sales, account management, client success, customer service, promotions, sweepstakes, utilities, retail, telecommunications, buy-back/trade-ins, rebatesMy strengths:A prepaid incentives expert | A team player | leadership, organization, caring, networking, communication, presentation, integrity, adaptability, time-sensitivity, detail-oriented, strategic, creative, problem-solving, contract renewals and negotiationsMy passions:my 3 beautiful girls, my family, volleyball, Penn State Football, the beach (any beach), waterfalls, my friends near and far, travel (mostly to beaches or to friends), enjoying what I do
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Senior Client Success ManagerEgifter Jul 2021 - PresentHuntington, Ny, Us -
Director Of Strategic AccountsVirtual Incentives May 2017 - Jan 2021New York, New York, Us• Built, maintained and expanded long-term relationships with top tier client partners• Contributed to the tremendous YoY growth of the company through both new business acquisition and existing account growth.• Partnered with the sales organization as a Sales Engineer and SME to help close sales and confidently head into post sale specifics• Cultivate relationships with key executives and decision makers across a diverse set of industries and use cases including market research, employee recognition and consumer/customer acquisition.• Consult with existing and prospective partners to understand their unique company challenges and goals as part of the ongoing sales process• Collaborate with cross functional teams to develop functionality and solutions for client partners• Oversee client projects and generate opportunities to introduce additional features or new products to ensure they were taking advantage of Vi’s full offering -
Manager, Client SuccessVirtual Incentives Nov 2012 - May 2017New York, New York, Us• Managed the Client Success Team and was responsible for the growth and overall health of all client partnerships• Client Success Manager for approximately 30 high profile corporate clients; responsibilities include contract negotiations, client on-boarding, quarterly account reviews, marketing and partnership growth strategy, promotions execution, customer service, billing and reporting• Provided exceptional technical support via phone and email to Virtual Incentives clients• Helped with engaging backline teams via escalation as needed• Answered technical questions, solved technical problems, and suggested appropriate workarounds• Managed customers’ expectations and experience in a way that resulted in high customer satisfaction• Developed and maintained technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
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B2B Client Services ManagerIncomm Nov 2008 - Nov 2012Atlanta, Ga, Us• Manager of a growing B2B client services team• Account Manager for high profile corporate clients; responsibilities include contract negotiations, client on-boarding, marketing strategy, promotions execution, customer service, billing and reporting• Product Manager of the Vanilla Reward Cards – Visa and MasterCard• Visa and MasterCard inventory and card production management including specialty designs• Key contributor in the creation and development of the InComm B2B incentive platform, InComm Incentive Solutions, enhancing the client experience and increasing team productivity• Manage website content including product offering, pricing and catalog availability• Partner with internal marketing team to develop client presentations, marketing communications and direct mail• Author business requirements documents for IT development purposes; partner with appropriate internal teams to ensure client’s expectations and requirements are met• Manage relationships with gift card fulfillment and print vendors -
Manager, Promotions GroupIncomm Oct 2006 - Nov 2008Atlanta, Ga, Us• Develop, manage and execute client promotional programs such as sweepstakes, games and in-store gift card promotions• Maintain and strengthen corporate client relationships as the client’s day to day contact• Client Management including budgeting, strategy sessions, creative development, reporting, billing and issue resolution• Product Launch- key individual in the product development and launch of the patent pending WinItNow GameCard™ promotional platform in national retail locations
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Account Coordinator For Sales Promotion GroupTarget Marketing Group Feb 2005 - Oct 2006Owings Mills, Md, Us• Project management of promotions including tactics such as sweepstakes, games, tie-ins, sampling, gift with purchase, and loyalty programs• Responsible for vendor relationships including print production, promotional premium suppliers, fulfillment vendor and legal counsel • Prepared client proposals, estimates and project plans for all promotions• Worked with design team on creative concepts providing feedback and creative input -
Lead Coordinator Team LeadKodak Dental Systems Jun 2004 - Feb 2005
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National Services CoordinatorAutomated Systems Design, Inc. Jul 2002 - Jun 2004Alpharetta, Georgia, Us
Lydia Sapp Skills
Lydia Sapp Education Details
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Susquehanna UniversitySigmund Weis School Of Business -
Oxford Brookes UniversityMarketing And Tourism
Frequently Asked Questions about Lydia Sapp
What company does Lydia Sapp work for?
Lydia Sapp works for Egifter
What is Lydia Sapp's role at the current company?
Lydia Sapp's current role is Senior Client Success Manager at eGifter.
What is Lydia Sapp's email address?
Lydia Sapp's email address is ls****@****omm.com
What is Lydia Sapp's direct phone number?
Lydia Sapp's direct phone number is (800) 854*****
What schools did Lydia Sapp attend?
Lydia Sapp attended Susquehanna University, Oxford Brookes University.
What skills is Lydia Sapp known for?
Lydia Sapp has skills like Account Management, B2b, Management, Marketing Strategy, Product Development, Project Management, Business Development, Sales, New Business Development, Marketing Communications, Crm, Microsoft Office.
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