Lydia Streeter Email & Phone Number

• Monitor the ongoing lot acquisition schedule in shared scheduling system.• Work as liaison between homebuilder divisions, developers, and lenders to ensure settlements occur as scheduled.• Processed for multiple attorney states at once while maintaining relationships with several different admins, title companies and attorneys.• Prepare and review settlement documents to ensure compliance with state recording requirements and department procedures.• Secure lien waivers documents from development contractors.• Ensure ability to provide clear title by identifying and resolving title issues shown on Title Reports/Commitments.• Maintain all lien waiver and settlement documents according to department procedures, to include filing of documents after recording.

Washington D.C. Metro Area

CUSTOMER CARE COORDINATOR• Coordinated customers onsite and remote support sessions request for both contractors and our internal engineers.• Tracked and actively monitored all open sales orders to ensure the products were all delivered on time and all licensing was properly distributed to customers.• Managed all clients Cisco SmartNet contracts by reaching out to customers via email to provide contract numbers and gather Cisco User IDs to ensure the proper individuals had access to the necessary contracts.• Provided logistic support by tracking purchase orders, shipments and inventory for clients.• Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.DESKTOP SUPPORT• Controlled IT assets in ConnectWise Manage by recording all model, serial numbers and conditions of Equipment.• Monitored IT ticketing system by immediately responding to new tickets and assigning the appropriate engineer to support tickets.• Provided IT support for all corporate and on-site employees of NFF.• Onboarded users for both onsite and corporate employees by creating Active Directory accounts, Imaging laptops, configuring phones, distributing licensing for WebEx tools, setting up workstations, recorded all equipment assigned to the new employee, and providing a walkthrough of our IT systems for new employees on day one.SALES SUPPORT• Worked closely with Support Manager to provide sales support for seven Senior Account Managers.• Responsible for tracking and quoting the maintenance and software renewals.• Researched and responded to client inquiries and provided resolution to customer’s satisfaction.• Managed requests for contract merges, transfers and licenses purges• Wrote and reviewed quotes or orders for accuracy prior to processing with Distribution.• Maintained basic product understanding, system knowledge and processes to assist in selling maintenance renewals.

Fairfax, Va

• Promoted to Sales Support Specialist within five months of employment.• Assisted with order shipment logistics and communicated with warehouse on order status to ensure timely and accurate shipments.• Coordinated EDI integration and worked with trading partners to resolve any operational issues.• Coordinated and tested all EDI implementations with new EDI partners.• Spearheaded the development of a complete order to invoice process for the ThinkGeek Wholesale organization.• Identified critical customer-interface steps including customer portal interaction, new item set up, order tracking, issue resolution, invoice/deduction resolution to improve efficiency and customer interactions

Arlington, Va

• Student studying IT at Year Up NCR, an IT workforce development program. Specialized software development learning coding and project management.• Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations• Enrolled in the Project Management track to prepare for a support role in project planning, execution, measurement, and controls

Reston, Va

JR. SYSTEM SUPPORT ADMINISTRATOR • Promoted to Jr. System Support Admin within six months of interning.• Provided the setup and imaging for over 30 laptops monthly for the onboarding process of new employees.• Monitored, tracked, resolved and documented over 10 help desk tickets daily.• Supported end users by providing support for Windows 7, 8 and 10 operating systems. • Provided technical assistance to employees working off-site. • Managed inventory for over 700 of the company’s assets.• Created and presented a demo of a Corporate Intranet site using SharePoint to Unissant’s leadership team.• Conducted requirement gathering interviews for the Corporate Intranet under the direction of Unissant’s Chief Information Officer and Operations and Delivery Manager.FRONT DESK• Greeted and welcomed guests and employees daily; answered phones and directed inquiries to the designated department.• Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received.• Maintained three executives calendars by planning and scheduling conferences, teleconferences, and travel.• Maintain office supplies by placing orders and evaluating new products.• Managed front desk reception area by cleaning and organizing desk and the visitor area.RECRUITING• Identified and sourced resumes to fill positions that were open in the company.• Created job descriptions for more than 10 jobs.• Conducted phone screens and interviews.

Alexandria, Va

• Served up to 100 customers daily on cash register, providing great customer service to increase customer loyalty.• Aided up to 50 customers daily in creating outfits to increase sales.• Trained new employees

Alexandria, Va

• Aided up to 50 customers daily in filling out online applications using a website interface to make the customer experience swift and easy.• Rearranged over one thousand files in less than a week to improve organization in the office.• Performed administrative duties such as managing files, answering phones calls and scheduling meetings.

Information Technology

• Leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities.

Education record

• Covers computer concepts and internet skills • Uses a computer software suite that includes word processing, spreadsheet, database.