Ling Hsiu Sun Email & Phone Number

Taipei, Taipei City, Taiwan

San Francisco, California, United States

• Doubled the website visit volume and increased 50% of app visits by redesigning the website and brand identity with playful and modern aesthetics.• Designed an AI-powered STI screening web-based app empowering Gen-Z women, resulting in 17K+ user interests and global media coverage (Forbes, The Guardian, etc)

Edinburgh, Scotland, United Kingdom

• Conduct research and ideation to refine and design product ideas for early-stage startups, aimed at achieving product-market fit and securing investments to drive success.• Collaborate with purpose-driven startups to optimize their product experience by analyzing and improving the existing experience, as well as developing innovative new features that align with their mission and objectives.

Taipei City, Taiwan

• Led solution development and implementation of cross-nation logistic programs for VIP accounts• Developed pre-sale solutions for new business acquisitions and identified opportunities for improvement• Managed country dangerous goods shipping compliance as IATA certified specialist

Taipei City, Taiwan

• In charge of Fleet Management including procurement and implementing GoGreen solution, aim to improve driving safety, fuel efficiency, fleet performance, and finally achieve our commitment to Zero-emission.• Conducted and led operation process improvement projects through data analysis and on-site GEMBA• Participated Project - GreeNer Delivery Network was awarded DPDHL Global CEO Awards 2019 (Living Responsibility GoGreen)• Employee of the Year 2018

Taipei City, Taiwan

• Generated sales lead performance report to multiple functions and supported lead quality enhancement through lead data analysis.• Supported Lead Qualifiers to manage multi-channel accounts and customer needs; Developed hands-on work guide to newcomers.• Coached Interns through regular joint-call to improve cold call visiting skills and monitoring lead quality; Mentored Summer Intern to improve Telesales training process.

Taipei City, Taiwan

• Designed workflow automation process on iShare online workspace to improve HR Development & Finance team’s work efficiency and achieved the paperless goal.

Taipei City, Taiwan

• Lean Six Sigma (LSS): Led "Reduce Gateway Lead" project using LSS methodology; Analysed related data to reclassify the root causes; consulted with multiple departments, and developed solutions for functions to follow up.-RESULT: Reduce GTW lead from 3.01% to 2%.• GoGreen Project: Engaged in Global Zero-emission Project, collected data from solar charging station, and came out root causes of failure to complete closure report to GoGreen manager in regional office.• Change Management Project: Joined Accelerating Change & Transition (ACT) project to facilitate change process in Inbound Customs Clearance team; Prepared ACT Practitioner Bronze Certification documents, and learned ACT process and techniques.

Master Of Business Administration (Mba), 4.0

Thesis: The impact of customer pressure on suppliers' sustainable supply chain management

Ux Academy, Ux/Ui Design

• Rigorous and comprehensive UX Design training and hands-on projects • Completed four capstone UX design projects, including travel.

Postgraduate Exchange Program

Strategic Brand Management Data Mining & Business Intelligence Advanced Spreadsheet & Databases

Bachelor Of Arts (B.A.), Political Economy

Activities and Societies: Student assistant at Organization of International Affairs, Leader of Guitar Student Club Concentration.