● Provide administrative support to the Residential Leasing Team managing over 150 buildings● Handle resident inquiries via email and greet walk-in, prioritizing and responding according toestablished protocols and guidelines● Deliver real-time assistance through LiveChat, promptly addressing reside needs and responding toabout 35 chats per week● Process about 50 emails per week, ensuring timely and effective responses

● Organize IFEP annual gala for 400 person global event; manage $80,000 event budget● Develop database of current students and alumni, maintain relationships, and track effectiveness of various initiatives; organize socials and other events as needed● Staff Supervision: Oversee 2 Program Assistants; direct student staff in making reservations, preparing materials, publicity, collecting final reports, and related follow-up

● Provide leadership to a team of 12 Case Managers who processed eligibility for over 2,160 files● Promote a collaborative environment, instill teamwork and individual growth to establish a positive, proactive and successful team approach● Supervised day-to-day operations of case managers utilizing Smartsheet, track team’s application production metrics and ensure client expectations are met ● Work closely with the Quality Control team to address interdepartmental challenges. Implement and manage QC fail dispute process. ● Set up a training process to facilitate individual case manager success and guidance to meet required program goals and outcomes; trained up 25 Case Managers● Knowledgeable of program SOPs, policies and procedures, and served as a team resource when policy clarification was needed ● Proactively assisted in the transition of a new Manager of case management and current supervisor by providing training on SOPs, systems, etc.

● Responsible for the overall daily operations and effectiveness of the national deal flow pipeline● Process between 20-26 incoming applications for early-stage funding per month, which includes performing initial review; serve as liaison between parties; field questions; direct applications to the appropriate review committee, and track deals across the pipeline● Coordinate the logistics of 6 regional pitch and 4 national syndication events per month for the Angel Network; assist chapter leaders in coordinating 8 regional Office Hours programs● Obtain authorization rights to pass on deals or move forward along the pipeline, provide passing notification and feedback to companies who applied for investment● Ensure internal record system is updated and maintain 2 sections of company website

Offer strategic advising, communications, marketing support, and project management services to various clients from small businesses to non-profit organizations. Key projects include:● Implement innovative digital marketing campaigns to increase clients’ brand visibility and target new audiences, which include website development, social media, and email marketing management● Provide expertise on product management, brand positioning, and conduct marketplace and consumer research● Successfully launched 2 new products; develop short and long-term marketing and communication plans to introduce to new markets, address product holes, develop distribution strategy, and balance budget

● Provide support in implementing and executing strategic marketing plans to assist the sales team in attracting new leads and retain top-grossing financial advisors● Produce internal communication and external marketing materials; content creation for digital and printed, business communications, reports, and presentations; ensure accuracy in information and proofreading● Maintain and update contact management system; develop and send emails, including list segmentation● Responsible for event planning logistics for all internal and external corporate meetings and events: agenda coordination, budget management, act as liaison to vendors, materials preparation, contract negotiation, space and hotel block reservations, and other on-site arrangements● Conduct research and find resources to make decisions about event possibilities

● Cultivated, trained, and oversaw 6-10 subcontractors per project; fostered relations with clients, legislators, vendors, union leaders, and other parties● Created the company’s online records management data system to securely store, track, and organize client and vendor information● Advised 15 high profile clients in innovative marketing strategies resulting in up to 70% increase in sales● Fulfilled clients’ public relations, event planning, and community engagement needs to target multilingual and bi-cultural audiences ● Oversaw the administrative and creative process of project deliverables, including balancing budgets ● Developed field plans and creative assets to increase brand visibility, initiatives, engage new audiences and generate potential leads

● Responsible for all the department’s digital and print marketing assets, including content creation of internal and external communications, website content, and social media management● Created all the department’s program evaluations, including crafting survey questions, design the online assessment tool to target respondents, select the appropriate method of distribution, and analyze data findings● Oversaw the implementation of $250,000 community mural project; recruited and manage over 200 volunteers● Actualized the University’s first curriculum for a Latinx leadership and coaching program; coached over 60 students in personal and leadership development● Supervised 18 – 25 student employees per semester per year● Implemented and facilitated its first overnight student leadership retreat● Established the department’s first international service abroad program; led two separate aboard service trips with 25 students to teach English to under-served elementary-aged children

● Managed the Chief’s schedule, domestic and international travel arrangements, financial expenditures, and office operations● Completed special projects and conference planning; established his objective and priorities, monitor progress, and troubleshoot● Served as liaison between Chief and about 10-20 doctors in the rotation

● Worked in conjunction with the Director in coordinating a statewide Latino constituency program● Acted as liaison to about 150 Latino community activists and elected officials● Acquired political and community endorsements; connected over 200 leaders to support field teams● Managed Latino press requests; assisted the Communications team in generating a constituency digital strategy plan, multilingual, issue-based, and culturally specific media materials to increase engagement ● Organized and built constituency specific events with at least 100 attendees in targeted regions

● Strategically managed the Councilor’s schedule, prepared briefings, handled meeting requests● Established and cultivated relationships with legislators, union leaders, and community leaders● Simultaneously balanced office operations, staffed the Councilor weekday evenings, acted as the office’s Latino media and community liaison, while sustaining 10-15 Spanish-speaking constituent cases per week● Coordinated a city-wide tour of over 40 neighborhood associations and 20 senior home visits

• Worked in coordination with the field team to implement a statewide delegate recruitment model• Developed and implemented a regional plan for recruiting supporters in the North Shore and metro Boston areas • Served as the primary contact for volunteer organizations and Latino constituents statewide and cultivated key relationships with over 50 community leaders• Within one month, built, advanced and staffed over 20 field and political events including: organizing meetings, community events, visibility opportunities, and meetings with key activists • Prepared and managed daily phone banks, reporting dial, contact, and result based metrics with an average of 200 contacts per day; utilized VoteBuilder to coordinate, schedule, and track regional volunteers

Development and Communications Associate (October 2010-June 2011)• Assisted in fundraising: identified potential donors, generated annual appeal mailings, and grant writing • Planned and marketed monthly events, designed invitations, and acquired in-kind donations• Updated and maintained donor relations records, website content, and social media accountsEvent Planner and Assistant Youth Program Coordinator (January 2008-July 2010)• Coordinated logistics of the Annual Meeting for over 250 guests with an event budget of $20,000:• Successfully negotiated and secured over 15 vendor contracts: processed invoices and managed expenditures • Managed over 25 volunteers, about 20 youth performers, and 15 staff on the day of the event• Assisted in organizing team building, civic engagement, and career readiness workshops for youth• Recruited, oversaw, and mentored youth during after-school programs and other community activities

Communications Manager (April-December 2010)• Developed, edited, and distributed bi-weekly electronic newsletters and monthly surveys• Provided daily maintenance for company website; updated online social media outletsProgram Coordinator (July 2007-December 2010)• Organized monthly community meetings and annual statewide advocacy events with an average of 200 participants• Conducted membership recruitment resulting in a 15% increase in membership; supervised volunteers for special events; performed monthly outreach activities for voting and issue campaign initiatives• Created curriculum and coordinated annual youth civic leadership development summer program Research Assistant (September 2006-July 2007)• Produced legislative briefings for grassroots advocacy efforts by synthesizing research and data collected on bilingual education, immigration, and redistricting• Mobilized community members to advocate for pertinent Latino issues by conducting monthly civic engagement trainings• Translated Massachusetts universal health policy into Spanish and interpreted to non-English speakers