Monica Lyght Email & Phone Number

Greater Detroit Area

In this role, I directly support the Chief of Schools, and my role involves coordinating her calendar, preparing reports, coordinating purchasing activities for the Charter Management Organization (CMO) with the Finance Department, and serving as the travel coordinator for the CMO using a policy and process that I created. In conjunction with this role I also serve as the pupil accountant and registrar, responsible for ensuring the new student application process and record keeping for Pre-K through 12th grade through the PowerSchool software. In addition, I serve as the Detroit Edison PSA Board of Director's Secretary responsible for ensuring proper public meeting postings, minutes and other related reporting.

Greater Detroit Area

As the Court Administrator, I was the Chief Operating Officer of this, the busiest district court in the State of MI, which served an average of 1.3 million+ visitors, 10,000+ detainees, and 370,000+ callers annually. I orchestrated the full scope of non-judicial functions, which encompassed Human Resources, Management Information Systems, Fiscal Affairs, Civil and Real Estate, Probation, Criminal & Traffic, Trial Court Services, and Court Security. I oversaw a team of department Directors leading those divisions, managed 375 employees, and steered recruitment. I provided key leadership in defining and implementing operational policies; coordinating programs; instituting service goals and performance standards; administering the $32M+ budget; and controlling expenditures. Additionally, I prepared and conducted budget presentations before the Mayor and Detroit City Council. I also represented the Court in contact with judges, other court administrators, attorneys, the media, legislators, government agency personnel, and the public. * Slashed overtime expenses 21% and annual operational expenses 12.7% within one(1) year, by analyzing and optimizing the work flow, and instituting new HR policies governing work rules and attendance.* Orchestrated major initiative to migrate 442,000 criminal cases from external system to an internal system, which proved key to streamlining administration.* Conceptualized, structured, and launched internal collections program.

Greater Detroit Area

At this time, I was principally directing the Parking Violations Bureau’s $12M parking enforcement program, with issued 450,000+ tickets annually, mailed 1,000+ pieces of correspondence / notices daily, and fielded nearly 600 call center inquiries daily. My role centered on leading an operations team of 75, defining service goals and performance standards, and conducting investigations and preparing reports for the executive and legislative branches of City government, as well as other regulatory agencies. * Fully administered $3M parking ticket-processing contract, which involved overseeing daily parking ticket up-loads, customer service, lockbox payment processing, adjudication scheduling, notice issuance, investigation of citizen correspondence, and cashiering services. * Strategically guided two(2) successful parking ticket system conversions with a database of $70M+ in accounts receivable.* Accelerated completion of 100% performance appraisals for the department's 117 employees. Also reduced grievances 60% by improving employee relations.

Greater Detroit Area

This position involved leading municipal operations for five(5) units of the Auto Parking Systems including Finance, Facility Operations, Parking Meter Repair, Parking Meter Collections and Building Maintenance. The organization controlled five(5) lots and 10 garages, totaling 11,000+ spaces, and 4,500+ on-street meters. I managed a $15M annual budget, and led and developed the workforce, which included succession planning, coaching and counseling, and competency development.* Directed series of key initiatives to reduce operational expenses $2M in one(1) year.* Integrally contributed to generating $300K in new revenue, by orchestrating successful parking activities for major events including the 2006 Super Bowl, 2006 All-Star Game, and Winter Blast.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Psychology