Lingyu Hung Email and Phone Number

• Interpreting and translating meetings and documents into Mandarin, Korean and English.• Contacting business partners for material procurement, design drawing and material inquiries.• Making various reports and keeping track of the progress and deadlines from other teams. • Project: Taiwan Taoyuan International Airport Terminal 3

• Translated and proofread in-game content, announcements, reports accurately converting to and from English, Traditional Chinese and Korean.• Tasked with various quality assurance related responsibilities including checking banners, in-game content, translation, and system pre-check before maintenance. Also responsible for promptly reporting any bugs and errors found in the game to vendors and developers. • Used tools to confirm user logs and bugs. • Handled around 20-30 civil complaint letters per month from police institutions and governments, and tasked with responding to the relevant agencies within the time limit and maintaining good relationships with the responsible personnel. • Projects: Odin: Valhalla Rising, Eversoul

• The main field of expertise: Korean gaming contents into smooth Traditional Chinese translation. Proofread and correct if any translations were missing or mistranslated. Also managed multi-languages such as English, Japanese, and Simplified Chinese.• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.• Prepared, rewrote and edited pieces to improve readability and impact.• Guided and motivated translators and proofreaders to achieve demanding targets under tight deadlines.

• Submitted completed orders quickly to maximize delivery efficiency.• Delivered prompt service to prioritize customer needs.• Provided ongoing guest service.• Reduced process inconsistencies and effectively trained team members on best practices and protocols.• Managed timely and effective replacement of damaged or missing products.• Investigated and resolved customer inquiries and complaints quickly.

• Represented Taiwanese textile companies and connected them with foreign business opportunities.• Managed events and guest invitations and ensured seminars or forums were as expected.• Set up, completed and tracked customer surveys for local, regional and national campaigns.• Identified appropriate marketing channels and target customers for campaigns.

• Submitted completed orders quickly to maximize delivery efficiency.• Delivered prompt service to prioritize customer needs.• Provided ongoing guest service.• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.• Investigated and resolved customer inquiries and complaints quickly.