Lynn Ann Jasper Email and Phone Number

* Stewards multiple new product programs, including day-to-day scrum master responsibilities, working with product management and engineering leadership to create regular product roadmaps, and coordinating with business and sales teams on go-to-market strategies * Participated in the successful Agile transformation of the entire engineering organization. Trained leadership from across the organization, created documentation and templates, and measured outcomes across team and program levels

* Managed strategic initiative programs focusing on building consumer engagement, monetizing consumer traffic, and enhancing a current product program. * Worked with product management and engineering leadership to produce quarterly roadmaps for the yp.com web and mobile web consumer-facing sites. * Lead multiple engineering scrum teams and coordinated projects across several development and product teams. Projects included redesigns of key parts of the yp.com web properties, third party integrations, upgrades to YP's ad content delivery platform and more. * Named “Key Contributor” for the entire YP Program Management Organization in the fourth quarter of 2016

* Planned and managed entire program focused on site content and discovery. Oversaw the individual projects within that program. Projects included an overhaul of site search capabilities, new content management tools, new consumer membership initiative and a total site redesign, which was Fandango’s largest project to date. * Collaborated with product management, stakeholders and technical leadership to develop over-arching program roadmaps and individual project plans.* Coordinated with technical leadership to manage technical debt, develop and schedule architectural projects. * Communicated and presented project and overall team progress to executive leadership. * Scrum master for up to four concurrent scrum teams and managed two external partner teams. * Worked with teams to develop new processes to increase product quality and speed-up delivery time as well as track team performance. * Trained and coached staff on Agile best practices.

* Worked with multiple teams focused on internal services and infrastructure, including the creation of a new data warehouse, a secondary data center and a continuous delivery pipeline for software deployment. * Wrote documentation and led training sessions on Agile roles and responsibilities for Scrum team members, consulted on Agile best practices for other teams within the organization. * Helped plan an all-day technology conference and managed communication for the event. * Aided in corporate-wide events and initiatives such as the transition to Google applications and Gmail.

* Oversaw program to create a new data warehouse for customer data and new products that would utilize the data.* Worked with external partner, Teradata, to create and manage project milestones and deliverables.* Managed the building and maintenance of physical infrastructure, design and building of databases, and overall software development and deployment.* Managed scope, gathered requirements for current and subsequent releases and improvements to the system, scheduled their development and future rollouts. * Ensured a quality review for all deliverables for the new CRM initiative. * Communicated initiative scope, deliverables, timelines and progress to both internal and external stakeholders.

* Managed project and resource calendar for Ticketmaster's global Network Operations teams in addition to team projects including, but not limited to, a SSL VPN deployment to clients, transition of venue connectivity off of frame circuits, and building wireless networks for employees and guests within Ticketmaster’s major corporate offices. * Continued to drive projects for other technical teams outside Network Operations ranging from new product deployments to a data center installation to build of a new cloud-computing environment.* Coordinated communication between Network Operations and customers such as a satisfaction survey of employees at satellite offices and project status reports to management.* Developed technical documentation for Network Operations for both internal team use and for field IT staff. * Directed PCI DSS compliance efforts again in 2010, within even tighter timelines. * Initiated construction of a library of all technical documentation required for PCI DSS audits.* Consulted other project management staff and teams on projects within realm of expertise.* Trained new project management staff.

* Oversaw up to 15 diverse concurrent technical projects for as many as 10 separate teams within Ticketmaster's Technical Operations division.* Successfully guided Ticketmaster’s technical remediation efforts for 2008 PCI DSS compliance within set timelines. * Assisted EU project management team with international PCI DSS compliance efforts.* Developed documentation – for both support staff and end users – on RSA SecurID tokens and trained support staff on token administration.

* Hired, trained and supervised sixteen full-time and between twenty-five and forty part-time computer consultants in a call-center and consulting environment. * Ensured timely response to customer inquiries and oversaw the development and publication of both user and internal documentation. * Coordinated customer-driven projects across multiple teams such as improvements to the organization CRM application, Clarify.* Organized and implemented new changes in service delivery, such as service support levels and customer instruction and outreach. * Worked with other division managers and librarians to prepare and apply broad changes in organizational operations, as in the roll out of new technologies and initiatives including the campus wireless network and the migration of campus email systems to Sun JES Messaging System.