Lyla Mcgowan

Lyla Mcgowan Email and Phone Number

Customer Experience Manager at Chubb Fire & Security Group @ Chubb Fire & Security Australia
Lyla Mcgowan's Location
Sydney, New South Wales, Australia, Australia
Lyla Mcgowan's Contact Details

Lyla Mcgowan work email

Lyla Mcgowan personal email

n/a
About Lyla Mcgowan

I am a highly skilled 'People Manager' within contact centres. I am adaptable, positive, flexible in any environment. I am passionate about leading and driving teams to success through role modelling, coaching and mentoring. What drives me is providing exemplary customer service, from process to delivery. It is a great joy, working within a team, to 'up the ante' on how the level of service can be improved and stretch a team to their capability and beyond.I am skilled in Team Leadership, Negotiation, Career Development, Operations Management, Learning and Development, HR Consulting. I am an experienced operations professional graduated from MGSM.

Lyla Mcgowan's Current Company Details
Chubb Fire & Security Australia

Chubb Fire & Security Australia

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Customer Experience Manager at Chubb Fire & Security Group
Lyla Mcgowan Work Experience Details
  • Chubb Fire & Security Australia
    Customer Experience Manager
    Chubb Fire & Security Australia Aug 2020 - Present
    Rydalmere, New South Wales, Au
    View
  • Chubb Fire & Security Australia
    Operations Manager (Acting)
    Chubb Fire & Security Australia Jan 2020 - Aug 2020
    Rydalmere, New South Wales, Au
    View
  • Chubb Fire & Security Australia
    Customer Service Supervisor - Vital Call
    Chubb Fire & Security Australia Mar 2019 - Jan 2020
    Rydalmere, New South Wales, Au
    View
  • Chubb Fire & Security Australia
    Team Leader (Acting)
    Chubb Fire & Security Australia Oct 2018 - Mar 2019
    Rydalmere, New South Wales, Au
    View
  • Chubb Fire & Security Australia
    Monitoring Centre Operator
    Chubb Fire & Security Australia Mar 2018 - Oct 2018
    Rydalmere, New South Wales, Au
    View
  • National Australia Bank
    Direct Servicing
    National Australia Bank Oct 2017 - Jan 2018
    Melbourne, Victoria, Au
    View
  • Telstra Snp Monitoring
    Operations Manager
    Telstra Snp Monitoring Oct 2016 - Aug 2017
    Sydney, Nsw, Au
    Recruitment, Performance Management, Procedure Development, Rosters, Coaching, Strategy, Training Design, Compliance, Database Integrity.
    View
  • Telstra Snp Monitoring
    Training And Recruitment Manager
    Telstra Snp Monitoring Oct 2015 - Oct 2016
    Development of training material and assessment tools. Creation of Individual Development Plans, coaching. Review of on line training materials and providing recommendations in line with company direction and development gaps.
  • Telstra Snp Monitoring
    Operations Manager
    Telstra Snp Monitoring Mar 2006 - Oct 2015
    Overseeing the general operation of two Monitoring Centres. Responsibilities include: Supervision, rostering, training, coaching, performance management, development and reviewing of procedures and policies, liaising with key stakeholders (internal and external), liaising with key customers, project work, pays, conducting one-on-ones, change management and mentoring.
  • Adt Security Services
    Training Officer
    Adt Security Services Mar 2003 - Aug 2005
    Boca Raton, Florida, Us
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  • Anglican Retirement Villages
    Nsw Training Manager
    Anglican Retirement Villages Jan 2000 - Aug 2002
  • Nrma
    L&D Consultant
    Nrma May 1992 - Jan 2000
    Sydney Olympic Park, New South Wales, Au
    View
  • Royal Australian Navy
    Leading Seaman
    Royal Australian Navy Jun 1985 - Jun 1991
    Canberra, Act, Au
    Wran Writer
    View
  • Department Of Health, Queensland
    Administrative Assistant
    Department Of Health, Queensland Mar 1983 - Jan 1985

Lyla Mcgowan Skills

Training Performance Management Security Operations Operations Management Management Security Training Coaching Employee Engagement Team Building Employee Training Training Delivery Change Management Customer Service Security Leadership Development Leadership Employee Relations Team Leadership Alarm Systems Interviews Recruiting Workforce Planning Close Protection Cctv Account Management Security Audits Talent Acquisition Negotiation Culture Change Organizational Development Human Resources Executive Protection Risk Management Asset Protection Crisis Management Process Improvement Personnel Management Hr Consulting Succession Planning Strategic Planning Policy Personal Protection Onboarding Performance Improvement Team Management Supervisory Skills Loss Prevention Career Development Hr Policies Recruitment Advertising

Lyla Mcgowan Education Details

  • Mgsm
    Mgsm
    Management
  • Uts Sydney
    Uts Sydney
    Adult Education
  • The Coaching Institute
    The Coaching Institute
    Advanced Practitioner Of Coaching

Frequently Asked Questions about Lyla Mcgowan

What company does Lyla Mcgowan work for?

Lyla Mcgowan works for Chubb Fire & Security Australia

What is Lyla Mcgowan's role at the current company?

Lyla Mcgowan's current role is Customer Experience Manager at Chubb Fire & Security Group.

What is Lyla Mcgowan's email address?

Lyla Mcgowan's email address is lm****@****.com.au

What schools did Lyla Mcgowan attend?

Lyla Mcgowan attended Mgsm, Uts Sydney, The Coaching Institute.

What are some of Lyla Mcgowan's interests?

Lyla Mcgowan has interest in Environment, Education, Disaster And Humanitarian Relief, Health.

What skills is Lyla Mcgowan known for?

Lyla Mcgowan has skills like Training, Performance Management, Security Operations, Operations Management, Management, Security Training, Coaching, Employee Engagement, Team Building, Employee Training, Training Delivery, Change Management.

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