Lyla Ibrahim Email & Phone Number

Kuala Lumpur, My

Contract Administration & Management: Prepare the contracts, documents and on-boarding for the referred candidate. Conduct contract briefings to ensure the candidates understand the offers, the compliance requirements and all the necessaries. Ensure all documents and agreements are documented and filed accordingly.HR Servicing: Interface between Hiring Managers, the candidates and internal organization pertaining to hiring, on-boarding, reporting to work, performance feedback/review, employee continuous management including transition and promotion, and off-boarding. Be a focal point of contact for employees for all HR operations matters, including but not limited to advising on HR policies and payroll matters.Client Management: Be a focal point of contact for clients for all hiring matters, including but not limited to recruitment, interview coordination, employee management and operations, and billing. Clients handled are ranging from local companies to big MNCs and Shared Services from multiple industries such as Telco, Energy, Insurance and more.Data Management & Administration: Ensure all client and employee data are recorded accordingly and accurately. Ensure all compliance requirements from the clients are completed and documented accordingly.Recruitment: Perform end-to-end recruitment processes which include understanding customer requirements, identifying candidates, assessing qualifications, proposing, arranging interviews and concluding the offers. Utilizing various channels (LinkedIn, job portal sites) to source, reach and establish professional relationships with candidates.

Kuala Lumpur, Malaysia

Fraud Customer Servicing: Interact with US customers to protect their account from fraud activities primarily on inbound and outbound calls, whilst providing premium and personalized servicing. Make sound decisions through systematic analysis and adhering to laws and company policy.Continuous Improvement: Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs.Charge Authorization: Handle incoming Authorizations Requests from US customers – resolved within the assigned empowerment limit guided by existing US Authorizations Policies and Procedures. Verify Name & Address of the card members for merchants. Liaise with partner banks to confirm card members’ details and spend request approval.Case Management: Update support messages, account status and create case set up into Amex applications for Fraud, Credit review.Top Performer for May, June and July 2018Leadership Excellence Award for April 2018: volunteered to be member of Internal Call Monitoring Committee, monitoring colleague’s calls and highlighting the positives and negatives from the call.PE – Quick Hits Idea Award for August 2016: We would receive calls from card members whose card issued by partner banks and we would need to transfer the call to the respective bank. I realize, however, that the phone number displayed in the system is the wrong one and it impacted our KPIs to Google the right phone number. Hence, I submitted an idea to the management to display the correct phone number in the system. Top Performer - Authorizations for August 2016

Menara Manulife, Damansara Heights

Sales & Servicing: Do sales presentations & tours of the club. Create interest in the club as well as selling in person & over the telephone. Handle guest feedback and inquiry professionally, take ownership of the issues.Administration: Administer the membership database using Salesforce system, recording all necessary information. Front desk administration, documentation, handling cash sales and cashier.Top Membership Consultant for February 2015

Taman Sentosa, Klang, Selangor.

Greet and serve customers at the counter within time. Suggest, sell and serve products to customers. Ensure customer satisfaction with the products and service.Any ad-hoc tasks assigned by restaurant manager.

Bandar Baru Bangi, Selangor, Malaysia

Maintain the store during weekends.Greet and serve customers who walk into the store.Record new books in the company website.Simple picture editing with Photoshop.Any ad-hoc tasks assigned by the store owner.

Bandar Tasik Selatan

Analyze and prepare technical document for programmers. Draw system interface according to requirements set by client.Analyze, plan and structure Oracle database for projects.