* Lead and assist team in all stages of the production process from start to finish* Manage quality control for all orders to ensure quality of final manufactured piece before it is sent out to client or to our in-store display* Manage intake and timelines of jewelry for repair and resizes * Provide timely customer support across various different platforms* Organize data of in-process productions for easy access by sales team members and support staff* Source diamonds, and color stones for new productions or repairs

*Execute signage and markdown processes to meet productivity and pricing standards*Organize and stock merchandise to keep necessary levels for sales demand*Place styles, sizes and colors of product on sales floor to maintain availability for customers*Communicate product value, quality and style to educate and entice potential customers*Process cashier transactions quickly and accurately, driving brand loyalty programs

*Monitored social media and online sources for industry trends*Proactively managed client correspondence and recording all trackingand communications*Transported samples to customer locations*Collaborated with others to setup showroom for buyers*Created informative and entertaining posts through Facebook andInstagram pages

*Trained and developed new sales team associates in products, selling techniques and company procedures*Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases*Maintained organized, presentable merchandise to drive continuous sales

*Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction*Balanced and organized cash register by handling cash, counting change and storing coupons*Provided accurate information about promotions, customer programs and products, helping drive high customer retention*Approached each problem with fresh mind and analytical strategies to quickly resolve concerns