Lyle Brown Email and Phone Number
Lyle Brown work email
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Lyle Brown personal email
I specialize in supporting customers through the implementation of technology solutions, with an emphasis on process improvement. I excel in customer-facing roles by leveraging my communication skills and problem-solving ability while being valued for remaining calm during incidents.My background includes business analysis, technical support, training development, programming, and project management. I have participated in every step of the software development lifecycle.I have also engaged in pre-sales and post-sales solution development and demonstration.My entire career has been IT-focused, and I am always excited to learn new skills and help new people!
Quogent
View- Website:
- quogent.com
- Employees:
- 12
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Senior Technical ConsultantQuogent Mar 2019 - PresentPhoenix, Arizona AreaGuiding enterprise customers through the usage of a multiple no-code and low-code SaaS products. Supported customers include government contractors, financial institutions, and technology leaders.Providing Technical Support by leveraging multiple communication channels, email, IM via MS Teams, calls, and screen-sharing sessions. Managing support cases from creation to resolution through help desk ticketing systems, including ServiceNow. Valued for high customer satisfaction rates and my ability to keep calm during incidents.Creating training documentation, including a 100+ page hands-on lab document for self-paced instruction. Led one on one mentoring sessions as a technical expert. Hosted webinars. Provided instruction for customers at varying skill levels, from first-time developers to seasoned data analysts.Working with requirements provided by stakeholders to create actionable development tasks and Agile sprints. Analyzing feasibility and priority of these requirements, and setting milestones. Project management software utilized includes Jira, Azure DevOps, and Microsoft Planner.Developing and extending applications and database structures. Utilizing JavaScript, C# .NET, SharePoint, MS SQL, and Oracle SQL. The functionality of these applications includes compliance, document approval, and signing, reporting, and logging.Configuring REST API and other third-party integrations across various SaaS products. Troubleshooting web-based environments, including HTTP, JSON, and HTML inspection with browser tools.
Lyle Brown Skills
Lyle Brown Education Details
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Bachelor Of Applied Science - Bas -
Associate’S Degree -
Academy For Academic ExcellenceHigh School
Frequently Asked Questions about Lyle Brown
What company does Lyle Brown work for?
Lyle Brown works for Quogent
What is Lyle Brown's role at the current company?
Lyle Brown's current role is Senior Technical Consultant, Customer Support Engineer, Training Developer, and Pre-Sales Engineer at Quogent.
What is Lyle Brown's email address?
Lyle Brown's email address is ly****@****asi.com
What schools did Lyle Brown attend?
Lyle Brown attended Phoenix College, Victor Valley College, Academy For Academic Excellence.
What skills is Lyle Brown known for?
Lyle Brown has skills like Linux, Windows 7, Programming, Troubleshooting, Computer Hardware, Web Services, Windows, Vmware, Virtualization, Help Desk Support, Network Administration, Html5.
Who are Lyle Brown's colleagues?
Lyle Brown's colleagues are Keevin Demartino.
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