Lyle Graham Email & Phone Number

• SaaS Administrator• Google System Administrator-Setup, backup, delete, and manage active accounts.• Access Control Administrator–Issue access cards, set access levels, and manage the Johnson Control Kantech System. Moved from in-house server to a cloud-based system.• BigCommerce Administrator and technical support• Acumatica ERP Administrator and technical support• ShipStation Administrator and technical support• ShipperHQ Administrator and technical support• Asset tracking, procurement, and lifecycle management• HubSpot Administrator and technical support; setup users; maintain IT side of ticket que; evaluate tickets and assign to users.• Responsible for all Information Technology within the company, working with users and vendors to solve issues that may arise. Work with software vendors as needed.• Setup and maintain 50+ computer devices. Replaced 50+ laptops with MacBook Pro machines at managements request. These were configured for individual users, loading specific software that each user needed to have on their machine. Some were onsite while others were remote users.• Setup PCs to work with newly purchased Tortec Laser machines.• Saved the company $100,000+ in shipping costs yearly by identifying an issue with the Ecommerce system process.• Created a $125,000+ yearly revenue steam for the company by implementing a surcharge to cover material and handling costs of shipments.• Setting up barcoding for the warehouse; the entire warehouse is currently all manual processes from receiving the inventory to picking items to be shipped. Barcoding will alleviate errors in the receipt and picking processes, as well as eliminate multiple steps that include employees having to manually update Acumatica.• Project Manager currently working on setting up the Network Infrastructure at a new warehouse location.• Utilized Google Workspace

Bethesda, Md, Us

• Managed and point of contact for 500+ wireless handheld scanners and 50+ barcode label printers, ensuring the correct make and model were purchased and configured to work at multiple offsite locations• Programmed, deployed, managed, and diagnosed 500+ wireless handheld scanners that connected to SAP server-based system and PIOS mainframe-based system• Programmed, deployed, managed, and trouble shot 500+ plus IUID barcode part mark scanners• Programmed, managed, and configured 50+ Zebra (RFID and non-RFID) and Intermec barcode printers• Led several major equipment upgrades which included selecting the appropriate new scanners and printers; then programmed, deployed, and sustained operation of the new equipment • Network patched 200+ RFID readers to the network switch• Managed 1,000+ RFID readers activity to diagnose and solve issues• Deinstalled and installed RFID readers for deconstruction and construction projects• Checked RFID readers to make sure they were working smoothly after installation• Managed RFID reader inventory• System Administrator of OnGuard Badge Access System by Lenel• Facilitated an exceptional level of customer service with the users, vendors, and programmers • Supported 1,000+ proximity badge access readers through inventory management and sustainment• Programmed software coding on 500+ handheld scanners running Windows Mobile • Configured handhelds to work with the VPN and trained users on VPN use• Communicated well verbally and through written documentation with both technical and non-technical personnel• Performed job tasks under Computer Sciences Corporation as well; Lockheed hired the CSC employees• Asset tracking, assist with procurement, and lifecycle management

• Monitored the Data Collection/Shop Floor Control System, Stratus System, and the Tandem System• Diagnosed user issues with PCs, printers, plotter, terminals, etc. in a help desk environment• Programmed the Voice Response Unit (VRU) for the help desk• Decentralized Xerox mainframe printer support• Programmed, deployed, managed, and diagnosed 500+ wireless handheld scanners that connected to PIOS mainframe-based system which was on a proprietary wireless network• Programmed and sustained the operation of 50+ UBI barcode label printers that connected to the mainframe• Maintained 20+ wireless scanners in a hazardous chemical environment• Maintained dedicated 1,000+ wired barcode readers to terminals and pcs• Upgraded the wireless barcode proprietary system of 500+ users to an open network system• Point of contact for all wireless handheld readers, decentralized mainframe printers, and barcode label printers• Project Manager of 500+ wireless handhelds and 50+ barcode label printers

Reston, Virginia, Us

• Monitored the Data Collection/Shop Floor Control System, Stratus System, and the Tandem System• Diagnosed user issues with PCs, printers, plotter, terminals, etc. in a help desk setting• Operator of the CRAY computer• Operator of direct numerical control system