Lyle Falkner Email & Phone Number

Blackfoot, ID, US

Owning and facilitating the issue escalation process at Stukent. Includes collecting data from the Customer Support team, Validation and Replication steps, and interfacing with various Product Owners to see an issue from escalation to resolution.

Idaho Falls, Idaho, United States

- Restructured data structuring and collection from support tickets in conjunction with leadership needs, allowing better understanding of the 24,000 tickets received over the Fall 2022 semester- Fortified the team, hiring 6 new representatives and establishing leadership and mentoring for the team- Organized and streamlined escalation processes.

Idaho Falls, Idaho, United States

- Entered role quickly due to unanticipated staffing change and quickly recovered the area from a year of neglect, adapted well- Led the Revenue team in new deals and successful clients onboarded in 2021 with the region's Account Executive- Maintained 2 million dollars of national and international accounts, consisting of colleges, universities, and.

Idaho Falls, Idaho

- Lead the team in ticket resolution count and satisfaction ratings, helping to maintain the team’s 92% satisfaction standard. - Balanced a leading workload with side projects to increase the scope of understanding of our products and their subject matters, like Social Media Marketing and Digital Marketing- Trained new representatives and mentored them on.

A passion project where I've been able to learn about supply chain, business management, and business ethics. Currently, the project is stalled at funding while I'm paying off the large sum for the initial coffee roaster, month by month. During this time, I continue to boost my understanding of the roasting process and business through literature.

Idaho Falls, Idaho, United States

An experimental learning experience in business management and brewery management. Maintained several proprietary recipes for kombucha while experimenting with new recipes and fermentation styles. The company ended when the kitchen, where I was running the business, shut down.

Rexburg, Idaho, United States

Played excellent music with good friends. Was able to play shows in Idaho, Utah, Nevada, and Washington.

St. Anthony, Idaho

Saint Anthony, Idaho

I assist in the preparing of sod to be sold and transported to clients, whether that be planting, harvesting, maintenance, or loading.

Rexburg, Idaho

Team Leadership, Maintenance of Store Displays and Shelving Arrangements, Basic Janitorial Duties, Cashiering, Customer Service

Parker, Idaho

Farm Labor including Berry Picking, Crop Harvesting, Winterizing, Plant Maintenance, and Farm Sales

Dallas/Fort Worth Area

• Oversaw general restaurant function and performed accounting tasks and record keeping
• Performed at a high rate of production, typically 30 seconds, to make each sandwich
• Worked extra hours on demand to meet and exceed daily quotas
• Supervised junior staff to ensure high quality restaurant standards were met

Lewisville, TX

In my time there, worked all in-shop positions, from front register, drive thru register, meat puller, and sandwich maker, all the time performing the normal duties of a worker. My bosses were impressed with me to the point that they trusted me and chose me for extra, side assignments. Though there were time that I wasn't too happy to be there, I always.