Lyle Martin work email
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Accomplished customer success, operations and sales manager with an extensive track record of driving sales growth and enhancing customer experience. Recognized for building long-term relationships and delivering flawless execution of complex initiatives, including process improvements and client facing capabilities with partners. Proven leader in managing programs, ensuring the success of programs, by creating exceptional pre-sale and post-sale experiences. Recognized for developing high-performance teams, in multiple locations, providing account management, operations, client solutions, and product management. Process improvement expert with success in driving substantial cost and revenue improvement, and collaborating cross-functionally with Product Development, Marketing, Sales, and other teams to deliver results. Extensive experience in data analysis and managing key performance indicators with a strong attention to detail to give recommendations to improve sales, ensure retention of current customers, operational efficiencies, and improve customer experience. Continuously learning about new technologies, processes, and innovations to better serve and solve problems for clients and stakeholders.Core Competencies:Territory & Account Management | Corporate & Client Relations | Data Analytics | Sales Execution | Marketing Strategy | Team Building & Retention | Performance Management | B2B SalesRelationship Management | Forecasting Trends | Report and Asset Generation | Presentation Skills |Retail Distribution | Site Selection | Project Management | Customer Lead Generation |Sales Distribution | Training Development | Funnel Management | Continuous Learning
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Regional Manager2020 CompaniesWashington, Dc, Us -
Field Operations ManagerBds Connected Solutions, Llc. Aug 2024 - PresentWashington Dc-Baltimore AreaSupported client operations for a program with a Fortune 500 client. Assisted client with building over 60 points of marketing and sales distribution across Mid Atlantic area. -
Client Account ManagerCricket Wireless Jul 2019 - Jul 2024Washington Dc-Baltimore AreaCollaborate with client accounts to overachieve sales, marketing, and operations for 100+ people in 30+ locations and 7+ Partner Accounts. Consistently achieved +100% of targets and drove measurable improvements in client operations.• Identified gaps and Implemented methodologies and technologies with client teams to exceed on sales, marketing, operational, distribution and customer service experience objectives.• Leveraged relationships with partner clients and internal channels to complete consolidation project of AR distribution to improve operational efficiencies, scaled partner business, streamlining processes and lowering partner costs. Contributed to increase in sales and increased customer retention.• Became Subject Matter Expert and shared several best practices with multiple product and process launches that directly contributed to over 20% sales growth. (Streamlined weekly reporting, Own local B2B launch, Tablets and connected devices launch and merchandising).• Consistently ranked as the top sales team in Mid Atlantic area and won multiple awards for overachieving Sales, KPI and Retention targets with client partner teams. -
Client Account ExecutiveCricket Wireless Oct 2014 - Jun 2019Dallas/Fort Worth AreaSales Executive (AT&T/Cricket Indirect), Dallas TX, 2014 – 2019Successfully managed high performance account sales, marketing, and operations team of 100+ people in 50+ partner locations and 12+ partner accounts.• Successfully executed partner distribution project by consulting with 8 AR partners and built out over 50 points of distribution expanding NTX market and exceeding market distribution targets.• Collaborated with internal and external partner teams to execute on Own your turf local grass roots marketing campaign project to drastically improve brand awareness and improve location traffic. Directly contributed to +20% increase in traffic and +15% increase in overall sales.• Led North Texas Market as SME in several key AT&T and Cricket strategic product and process initiatives which lead to significant market share and sales growth (Win Local Marketing Campaign, Small Business penetration, and Extraordinary Customer Experience improvements).• Analyzed gaps and streamlined Weekly and Monthly reports that were distributed to team that led to increased efficiency and productivity. Presented quarterly operations reviews to internal and external executive leadership.• Appointed as acting Territory Sales Manager in 2016 and 2017. Exceeded expectations with execution of roles and responsibilities of 6 account executives and 20 partner accounts. -
Account ManagerAt&T Mobility Feb 2007 - Oct 2014Partnered with AR clients and managed sales, marketing, and operations of 100+ people across 20+ Local and National Retail locations and 15+ partner accounts.• Managed roll out of Best Buy Mobile project and supported teams to open 30 locations in NTX. Directly contributed to increases in Best Buy business and increased sales penetration for AT&T.• Led Market in several key AT&T strategic projects that contributed to increase Sales penetration and Customer retention (Extraordinary Customer Experience, Small Business penetration, Connected device sales, Digital Life sales, and AT&T Next adoption).• Was a technology subject matter expert and championed several successful projects to drive data revenue and product penetration for the entire NTX team which improved product penetration and customer experience (Smart phone transition, DirectTV penetration, fiber penetration)• Appointed as acting Area Retail Sales Manager in 2014 and exceeded expectations with execution of responsibilities in support of 5 Account Managers and 15 partner accounts. -
Store ManagerAt&T Mobility Sep 2003 - Feb 2007• Coached and Developed team of 12 retail sales counselors, 3 sales support representatives, and 1 finance representative.• Executed on daily operational priorities and successfully attained over 125% of sales targets consistently.• Lead District and Market in early days of Smartphone and Wired sales.• Winner of Cingular/AT&T summit award for outstanding sales. -
Store ManagerSprint Jan 2000 - Jan 2003• Coached and developed store sales team of 10 sales reps and 6 Customer Service reps. Drove team to overachieve sales and service targets.• Conducted marketing endeavors to drive traffic to store including several partnerships with surrounding businesses.• Managed Sales and Operations of satellite mall kiosk as additional location tied to store.• Winner of Circle of Excellence awards for outstanding sales and operational performance. -
Sales Counselor, Sales TrainerCircuit City Jan 1998 - Jan 2000Attained well over 100% of monthly commission bonuses and received the Sales Excellence award. Sold cellular telephone equipment and services, personal computers, computer peripherals, and computer programs. Provided technical assistance to customers and trained employees on new products. -
Department Supervisor, Product Specialist, Computer TechnicianBest Buy Jan 1996 - Jan 1998Surpassed department revenue quotas consistently and maintained high attachment rate of profit rich products. Sold cellular telephone equipment and services, personal computers, and computer peripherals in the computer department. Worked as a technician installing peripherals, fixing bugs and crashed computers. Provided technical support. Promoted to department supervisor of computers and was in charge of scheduling, training and day to day management of department.
Lyle Martin Skills
Lyle Martin Education Details
Frequently Asked Questions about Lyle Martin
What company does Lyle Martin work for?
Lyle Martin works for 2020 Companies
What is Lyle Martin's role at the current company?
Lyle Martin's current role is Regional Manager.
What is Lyle Martin's email address?
Lyle Martin's email address is ly****@****ess.com
What schools did Lyle Martin attend?
Lyle Martin attended The University Of Texas At Dallas.
What skills is Lyle Martin known for?
Lyle Martin has skills like Superior Computer Skills, Team Building, Building Relationships, Sales Management, Telecommunications Product Knowledge, Telecommunication Services, Sales And Marketing Leadership, Adaptive Leadership, Management, Sales, Wireless, Training.
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Lyle Martin
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Lyle Martin
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