• Integral and long-term member of a successful development team in Eastern Missouri/Southern Illinois for Subway restaurants. Provided oversight of an average 40 restaurants per month, which generated $15M in combined annual sales. Developed key business relationships with franchisees and lead team members through regular support and communication.• Performed profitability, inventory, cost, and shortage analysis. Provided food safety and compliance direction. Used effective coaching with the franchisees to improve operations, sales, and profitability.• Led franchisees to increase OSAT by nearly 10 points on average. Decreased average customer comment response time to under 24 hours.• Developed and assisted with regular training meetings for the 400 restaurants in the territory. Prepared product demonstrations for new LTO offerings and initiatives. Followed up in restaurant to provide ongoing support and training during the roll out.• Conducted site reviews and assisted construction coordinator to review new locations and remodel requests. Monitored process to ensure timeliness and compliance.• Responsible for own schedule and completion of visits.Developed and assisted with regular training meetings for the territory (400 restaurants). Prepared and set up product demonstrations for new LTO offerings and new initiatives. Used Excel and Outlook regularly to track trends and monitor performance. Used computer skills to also assist franchisees as needed. Used my knowledge of construction to help the construction coordinator in the field to review remodel requests and inspect the process after completion.

• Managed all aspects of high-volume location. Ensured location was consistently a top performer in year over year sales, OSAT, and compliance.• Accurate daily accounting of cash flow, bread, and other key profit drivers. Consistently achieved minimal shortages of money and key products. • Interviewed, hired, and trained all restaurant staff. Provided continued coaching to ensure customer satisfaction and accurate product preparation. • Weekly inventory completed, reviewed for accuracy, and transmitted on time to Franchise HQ. Complete analysis of food and labor costs. Updated and adjusted schedules, orders, and production to maximize profitability, without sacrificing customer satisfaction.

Worked in every aspect of prescription lens manufacturing and grinding. Job was very detailed and accuracy was paramount. Opened the plant in the mornings and started the lines.