Ly Men Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

• IT Asset Management: Oversee the inventory, tracking, and lifecycle management of IT assets including hardware and software.• Disposition Planning: Develop and implement ITAD strategies and procedures that align with company policies and industry best practices.• Regulatory Compliance: Ensure compliance with relevant regulations and standards, including data protection laws (e.g., GDPR, CCPA) and environmental regulations (e.g., e-waste disposal).• Vendor Management: Manage relationships with third-party vendors and service providers for asset disposal, recycling, and refurbishment.• Data Security: Implement and maintain data wiping procedures and ensure secure data destruction to protect sensitive information.• Warehouse Management: Oversee warehouse operations related to IT asset storage, sorting, and handling. Ensure efficient organization of the warehouse space and proper documentation of assets.• Condition Assessment: Supervise the inspection and testing of IT equipment to determine its saleable condition. Develop and implement processes for refurbishing or recycling equipment as needed.• Reporting and Documentation: Prepare and maintain accurate records and reports related to asset disposition activities, including inventory reports, financial documentation, and compliance records.• Process Improvement: Identify and implement process improvements to enhance efficiency, reduce costs, and support sustainability goals.• Team Leadership: Supervise and mentor ITAD staff, providing guidance and support to ensure effective execution of ITAD activities.

Las Vegas, Nevada, United States

• Monitor daily shipment and update clients of any update of freight movements (via email and by phone).• Identify and resolve Import and Export delay within Client expectations.• Enter shipping data, such as Billing, Invoice, and shipping stages of Import/ Export shipment using TM SAP.• Coordinate and generate quotes for shipments for all models of cargo transportation (Air, Ocean and Trucking).• Communicate with Custom Brokers for import/export clearance, shipping documentations, and transit time.• Filing/ prepare required shipping documents, hazmat code, tariff code, BOL, and MSDS documents with U.S. Custom for export.

Las Vegas, Nevada, United States

• Manages and assist team members to ensure efficient workflow in receiving Client satisfactions. • Act as the single point of contact to the customer for all service requests.• Ensuring there are correct notes, categories, and statuses for tickets.• Holding technical staff accountable to the company standards• Ensuring ticket resolution checklists are being followed.• Triaging service requests as they arrive through email, text, phone, or chat.• Staying updated on the progress of resolving the tickets and keeping the number of open tickets as low as possible.• Answer and route phone calls and create service requests.• Set client expectations by Service Level Agreements for all tickets and continue to follow up and coordinate.• Assist with administrative tasks as needed.• Assign tickets based on agreement timelines, specific levels of impact, urgency, availability, and technical skill levels.• Escalate service requests to ensure they are scheduled within agreed-upon service levels.

Compton, California, United States

• Manages and monitor day-to-day activities, duties, and responsibilities of team members to ensure efficient workflow and are performing high-level quality of work daily. • Uses judgement and discretion to resolves multifaceted questions, problems and refers more complex issues to CEO. • Monitor and maintains all quality control records, to include ensuring compliance with quality assurance and loss prevention policies and procedures.• Identifies and executes hiring, termination, advancement, promotion, or any other associate status change.• Maintains effective communication and positive team member relations by ensuring all team member activities are performed in a timely and professional manner.• Always provides the highest quality of customer service to Clients, which consist of monitoring inventory in/outbound, invoices, shipping documentations, and clear communications (ERP/CRM, & Via Outlook).• Ensure customer receive correct orders in good condition and on schedule.• Create and monitor operational expense reports annually and quarterly (Excel and QuickBooks).• Manage and review accounts receivables and accounts payable for correctness.• Cost analysis and rate quotes for projects and new clients.• Establish relations and communications with variety of freight carriers for best the lowest rate, shipping, and tracking (UPS, FedEx, DHL, and Freight carrier etc.).• Communicate with Custom Brokers for import/export clearance, shipping documentations, and transit time.• Filing/ prepare required shipping documents, hazmat code, tariff code, BOL, and MSDS documents with U.S. Custom for export.

Multiple Company

• Manage, track, and maintain company warehouse stock inventories, inbound and outbound.• Establish, manage, and control inventory daily shipping data sheet and inform team member’s accurate inventory information.• Assist/ support assist Operation Manager, Service technician, and CSR personnel as required (HD convention planning, sales goals, and marketing).• Preparation shipping documents, MSDS, and BOL for domestic and international outbounds.• Establish/ negotiate lowest transportation cost and rates for domestic and international shipping.nts.

Certificate Of Completion, Computer/ Lan Technology

Ged

Graduated – High School Diploma Honors (3.8 GPA)