Over 17 years of experience in the BPO Industry managing both Inbound and Outbound B2B and B2C Collections, Hardware Warranty Renewal, and Account Management. With over 10 years of experience managing 10 to 30 FTEs, monitoring employees' performance, and conducting a yearly appraisal. Experienced Customer Success Manager who assists with the Onboarding process for Renewal and Asset Management.Key Responsibilities:- Provides first-line support to clients with requests and platform support- Understands the client's business needs and pain points- Maintains business quality through extensive and consistent results- Manages the entire sales cycle from finding a potential client to securing a deal- Tailor fits the best business solutions for the clients based on the recent discreet discovery callSkills and Interests:- Desire to succeed and continually improve self and business- Customer-centric, customer service focused on developing relationships- Ability to develop trusted relationships with clients and customers- Ability to work in a team and to collaborate with other members