- Develop and lead a team of National Account Managers and Field Sales Managers to drive the credit program at Verizon Wireless- Create and implement a strategic vision the sales team can use to grow the program in their territories - Use best practices, collaboration, program and project management to deliver KPIs for Verizon program- Own and manage a successful relationship with a Verizon Big 6 company - Partner with Big 6 C Suite organization to drive credit adoption and usage across 400+ locations- Design innovative marketing and incentive programs for a Big 6 company to push accountability at all levels-

National Account Manager supporting Verizon Wireless

- Responsible for managing the credit program in 70 stores across 5 states, driving credit adoption, sales penetration and compliance at all levels of the client organization- Form meaningful relationships, at all levels of client operations, to understand client business in order to fold in credit impact to their business. - Create a myriad of Store, District and Regional level marketing, reporting and training materials. Materials developed to allow credit to infiltrate all store operations- Identify, rectify and simplify store and SFY processes- Trained, coached, mentored and developed over 1600 Managers and Associates- Ensure compliance through daily face to face interactions with store operations.- Active leader on the Field Team- Continually re-evaluate approach to visitation strategy to ensure the best possible metrics driven coverage - Effectively use Salesforce.com to analyze data and develop client reporting- Recipient of SFY 2014 Sales Force Effectiveness Impact award

- Responsible for driving overall client profitability through daily client contact, creation and execution of marketing programs, P&L management, launching new clients, launching new products, mitigating risk and fulfilling contractual obligations.- Successfully manage affinity marketing relationships for a Specialty client base, with an overall P&L of $97MM. - Achieved over 100% of goal for personal sales volume, Contributed Value, RACV and ROI. Net Income is 4% higher than plan and higher than YOY Net Income. Innovative sales methods have led to this success.- Lead Training segment of the VP chosen GE Advantage project for our business.Created and delivered sales program to a client, resulting in a 200% lift in sales and application volumes in 2010. Created new version of the class in Q1 2011, per client request, which resulted in 120% lift in sales, 204% lift in applications and 105% lift in approval rate.- Secured 3 client relationships through rigorous contract negotiations, including all important C-CARD Regulations. - Client level interatcions include daily, weekly and monthly face to face, verbal and written communications with company Owners, CEOs, EVPs, CFOs, Sr. Marketing Leaders, Regional and District Level management. - Use creative solutions to drive client business using their PLCC program. Adapt and develop client specific programs based on their feedback, internal company needs and an excellent working knowledge of their goals and needs as retailers.

Led company in highest number of applications at 39% of total company volume and 114% to goal. Instrumental in successful Dual Card roll out with most successful Region in company acquiring 5,600 new applications in first 2 weeks. Held, at least, quarterly Regional Vice President and Market Director level meetings, building joint action plans for continued success.Developed, Implemented, and Communicated region-wide application volume contest for 6,000 employees yielding over 83,000 applications. Managed vendor program yielding 10.33 applications per store per day to a goal of 5. Editor of the Sales Force Effectiveness monthly sales newsletter with readership of over 250 employees. Planned the 2007 Annual Retail Consumer Sales Finance meeting for over 250 Field Managers and their leadership teams. Won Field Marketing Manager of the Year award 2004 & 2005 (slated to win 2006 until job change).

- Achieved 100% - 177% to overall goal in account acquisitions for Consumer, Commercial and Home Improvement Loans.- Instrumental in acquisition of $25,499,800 in new credit lines. - Developed strong relationships with Regional Vice President, which allowed an unprecedented top down communication strategy.- Trained over 2000 employees in 61 stores, on strategic business initiatives regarding all credit programs. - Created Field Credit Manager's automated new hire toolkit. Recognized for the successful creation and implementation of program. - Designed the apron pin for the Midwest $5 off company credit promotion.- Developed the Commercial Best Practice Book, subsequently disseminated to Midwest team to deliver and implement in all stores. This included ideas for in store acquisition, out of store acquisition, re-vamping contractor events and Grand Openings. - Active member on 7 strategic projects to enhance the success of all field employees. Projects included process improvements for communication standardization, streamlining grand opening process and new hire orientation.- Chosen as the Midwest Expo Design Center Field Credit Manager by Home Depot Leadership team. - Won Field Credit Manager Hawaii trip contest for excellence in role, 2001 & 2002.

Responsible for all day to day service and quality performance measures of 2 customer service teams including mentoring, coaching, hiring, disciplinary actions and motivation.Provided strategic direction to 33 associates on 2 teams (1 Customer Service team and 1 Associate Manager's team). Teams led the company with 99% phone quality and productivity scores. Over 50% of the Associate Manager team received monthly awards for stellar performance. Led team to win a balance transfer initiative resulting in $2,305,257 in balances transferred to a GE credit account.

Set strategic vision by designing and communicating all training curriculum for credit marketing programs, business initiatives, new client integration, conversions and acquisitions to over 1,000 internal employees and external vendors.Partnered with Marketing and Business Integration to build strategic roll out of new credit initiatives to Operations.Developed The Learning Center, a self-enhancement center for all employees to use for additional soft and sales skills training.

Provided support and guidance for 24 Customer Service Associates in an Assistant Manager capacity. Ensured top team performance using one on one mentoring, training and silent observations of team members. Received Top Team Award for leading team to top performance scoring.

Demonstrated strong decision-making skills on a daily basis for a large client base. Received Top Performer and Quality Service Awards every month for executing service of over 98% to goal