• Collaborating with various stakeholders closely and thus clinched the business renewal deal for another 10 years. Our coordinating efforts got us the prestigious Asset Servicing Deal of the Year award at the Global Custodian Leaders in Custody Asia awards of 2014.• Managing the daily operational activities from account opening, AML/KYC due diligence monitoring, trade reconciliation, compensation computation to the manning of the hotline. • Managing the KPI metrics with zero error(in… Show more • Collaborating with various stakeholders closely and thus clinched the business renewal deal for another 10 years. Our coordinating efforts got us the prestigious Asset Servicing Deal of the Year award at the Global Custodian Leaders in Custody Asia awards of 2014.• Managing the daily operational activities from account opening, AML/KYC due diligence monitoring, trade reconciliation, compensation computation to the manning of the hotline. • Managing the KPI metrics with zero error(in green) for 20 months.• Achieving the monthly team efficiency rates ranging from 85% to 100% and conducts half-yearly team improvement plans since the implementation of the Enlighten system in 2023.• Setting quarterly team objectives and appraisals to reward team efforts. Hold weekly huddle sessions for brain-storming, refining existing processes and resource planning.• Executing on the Change Requests(CR) and reviewing updates to the OM, SLA and operational processes.• Support new fund launches by reviewing the Prospectus and/or Information Memorandum to obtain the information for the TA system setup.• Arranging for invoice payments to vendors and the TA monthly billing invoices to the client.• Complying with all internal &/or external and regulatory reporting requirements on timely basis.• Liaising with the stakeholders, auditors and lawyers on the SAR and AR fund audits.• Participating in projects/initiatives as and when assigned. Show less