I am a highly motivated individual with 27 years of retail experience. I have worked with a high performing team of colleagues who I have developed and coached myself, identifying their talents within my department, which created a pipeline of new manager successes across the stores in my previous role. I am passionate about delivering great customer service by putting the customer at the heart of everything I do and focusing on the customer standards expected in a retail, hospitality or leisure environment. Whilst being reliable, responsible and hardworking, I can adapt to changing processes and all challenging situations. I work well as part of a team as well as using my own initiative, with the ability to communicate on all levels. I am able to work well under pressure and adhere to strict deadlines.
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Cash & Admin ManagerMorrisons Jun 2013 - Apr 2018RotherhamWorking in partnership with other departmental managers, supporting the price integrity and stock / systems manager to drive and deliver sales, and achieving the relevant retail KPI targets. On receipt of the campaign, promotional or new product launch brief from Head Office, organise the marketing material received and the team to ensure it is launched accurately and on time to drive customers into store and increase spend. Managing the stores busy admin, reception and cash controls, ensuring minimum loss is made to the company by thoroughly investigating discrepancies, followed by an escalation report to the Senior Manager and security teams -
Secondment Role To Admin ManagerMorrisons Jun 2013 - Dec 2013RotherhamMy previous Cash Office Manager position became redundant in March 2013. I then took on the secondment role of Admin manager at Morrison’s Catcliffe for six months.In this time I taught myself this new position, standardising processes and key responsibilities, and in December 2013 I was offered the role of Admin Manager.Due to a management restructure in 2016, the role of Admin manager now incorporated the responsibilities of Cash Office; including the same skills although a more advanced, streamlined process and systems which I incorporated. -
Cash Office ManagerMorrisons Oct 1991 - Jun 2013RotherhamI first joined Morrison’s in October in 1991 as a part time colleague developing my skills. I was soon promoted to supervisor after just six months, and I then went on to progress to the Cash Office Manager role within the same year. This role involved was full control of the stores cash handling, as well as the Petrol Station.I was accountable for four to six colleagues across the store over this time, providing training and coaching of the processes required for that department whilst continually assessing their needs, as well as the department. My role was to ensure that all cash processes were completed accurately; effectively plan and organise daily routines; and maintain and manage the balancing of three cash machines (ATM’s).Whilst based in the Parkgate store in Rotherham, I travelled to other stores to train new colleagues and supported new store openings. This job gave me great satisfaction, going above and beyond and staying until any problems that occurred, or questions were resolved.
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Lyn Cooke's current role is Currently seeking new opportunities within the Retail, Leisure and Hospitality industries.
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