Training Coordination, Training Administration and Records Management• Develop and manage the technical training calendar for initial and competency re-assessment events. • Co-ordinate initial and competency re-assessment CitiPower / Powercor technical training program.• Communicate training requirements with key stakeholders (training providers, resources schedulers and Field Service Managers etc…)• Liaises with key stakeholders to ensure the most efficient schedule and delivery of the training program.• Constantly communicate with key stakeholders to ensure compliance to set training plans.• Manage all training records and data input into SAP.• Facilitate training evaluation and feedback.• Ensure training policies and procedures are maintained and adhered to.• Book and confirm all internal/external venues and equipment required.• Manage the financial allocation of costs and invoices associated with training provision• Assist and provide support to the internal training and assessment resource (as required) • Provides regular feedback / reporting to line manager on status of training program. • Review training evaluation information and provide reporting and feedback as required on trainer effectiveness.• Manage originals of all training materials including keeping electronic copies.• Maintain training documentation archive, ensuring QMS requirements are met.• Regularly review SAP Training & Events records to ensure data integrity and accuracy.

HJ Heinz - Girgarre VICStart Date: December 2009 End Date: Current - Site ClosurePosition/Title: HR/Learning & Development Coordinator; My responsibilities include:Responsible for all site training co-ordination and implementation including inductions, task assessments, training plans.Participation in change management projects as and when required.Communicate and implement approved Document Change and Improvement Requests.Implemented school based traineeships to talented individuals to increase the skilled workforce.Facilitate the recruitment process by reviewing and vetting applications for employment.Assisting with EBA negotiations and Performance ManagementScheduling and conducting first and possibly second round employment interviews.Conducting Site Inductions for all staff/ContractorsCoordinate the preparation and distribution of employment letters of offer and appointment; and contracts for employment. Coordinate employee training and professional development programs to meet specific needs of the business.Ensure the training and professional development within the organisation is strategically linked to organisational needs and aligned to the future performance reviews and business planning processes.Development/Updating of Standard Operating Procedures and Job Safety Analysis.Development and Design of Training Materials.Skills Gap Analysis.Responsible for development of the site Training Plans, Training Budget and the Financial Year Training Calendar.Training Evaluations.Auditing - QRMP & ISO Standards.Working with RTO's - Certificates Training Administration for Competency Based Training.Site Contact Officer.

L&D Coordinator, responsible for recruitment of new Contact Centre Staff for the Government Contract of Civic Compliance Victoria. Responsible for training groups of 12 all year in Police, Infringements Court and Sheriff legislation.

Responsibilities/ Achievements: I held the position of IMES (Infringement Management Enforcement Services) Learning & Development Co-Coordinator in the Customer Service Area of Tenix Solutions, which incorporates the following departments under the Contract for Civic Compliance Victoria - Department of Justice: Contact Centre, Customer Service Counter, Data Entry, Sheriff Support, Sheriff Communications, Correspondence, Collections and Client & Business Support. My responsibilities include:Development of new ManualsDevelopment and Design of Training MaterialsAmendments of Manuals, Distribution of Legislation Changes to all Business UnitsTraining SchedulesTraining PlansTraining EvaluationDevelopment of new manuals for Legislation changes/Policies/Computer ApplicationsQuality Monitoring ISO StandardsTraining groups of up to 15 staff (Induction/Refresher TrainingConduct AssessmentsPost Training Evaluations - Call Quality/CoachingMentoring & CoachingMonthly FeedbackPerformance ManagementOrganisation/Documentation of RTO visits for Cert III & Cert IV in Customer Contact.HR Induction to new staff and conduct refresher Induction