Lyn Gentry Email and Phone Number

Leader on the ICG People and Culture Team. Responsible for building a high-quality learning & development program for ICG's plant and field operations teams. Also lead internal consultations on identifying current training needs and opportunities, take inventory of existing course content, serve as a driver of process, establish curriculum, course design, and deploy training programs aimed at accelerating new hire performance, advancing organizational competency, and building bench strengths.

Conduct and complete the analysis, design, and development of learning solutions for the Go to Market 1 Team. • Support the scoping, analysis, and design of new projects.• Design and develop new courseware for classroom, virtual, and online learning.• Maintain and update existing courseware.• Partner and coordinate with Subject Matter Experts (SMEs) in course design, development, and material creation.• Partner with peers to implement new processes/solutions through lessons learned meetings.

Started at Citizens as an Intermediate designer and moved into a senior role in 2014. Responsibilities included:Project lead on course and program design and development. Possess thorough knowledge and understanding of the principles of adult learning. ADDIE used as preferred method for developing work projects. • Worked from broad objectives to plan, develop, and organize all phases of instructional design work.• Partnered and coordinated with Subject Matter Experts (SMEs) in course design, curriculum development, and material creation.• Communicated status, issues, and potential project requirements changes to management.• Developed and conducted evaluation of training initiatives to ensure effectiveness.• Served as an expert resource regarding course development, course redesign, and technological solutions through individual consultations and classroom observation; make recommendations for course revisions or conversion.• Prepared informational and promotional materials for distribution to the corporation.

Instructional design experience progressed from a Corporate Trainer/Instructor to a Senior Learning Strategist. Last job responsibilities included:Consulted with new and existing clients to design custom training solutions. Lead teams of three to five learning strategist during implementations.• Mentored Learning Strategists to maximize their skill sets in instructional design and development. • Documented and analyzed blueprint materials for new implementations.• Standardized training delivery process by eliminating paper hence moving to an online training delivery process that reduced training cost by 15%.• Developed and cultivated partnership with internal and external clients. • Communicated and partnered with operations to design efficient operational processes in support of project profitability and client satisfaction goals. • Established and maintained an environment of continual improvement across all design and development processes owned for project.