Lyn Hall Email & Phone Number

Boston, Massachusetts, United States

-Monitors and responds to the venue’s primary phone line and email inbox, answering general venue FAQs, lost & found requests, ADA requests, VIP upgrades, Foundation Room, and general ticket info -When deliveries arrive, contact the appropriate staff to receive the delivery -Interacting with guests at the Reception window, providing general venue information -Checks-in visitors on the visitor log and distribute lanyards -Accept and distribute lost & found items to be held in the safe -Upholds and enforces the venue’s policies and procedures -Additional duties and special projects as assigned by management

Boston, Massachusetts, United States

-Conducts checks of guests and their belongings with metal detectors and pat downs to ensure that no prohibited or harmful items enter the venue-Checks identification of any guest who appears to be under 35 years of age who are drinking alcoholic beverages inside the venue -Identifies improper behavior and questionable individuals, alerting management -Communicates clearly using radios, hand signals and flashlights. Remains in constant contact throughout the shift -Supports venue staff members in handling situations that arise in the cases of disorderly conduct, verbal or physical altercations -Assists with crowd control, keeping a good flow and avoid crowding -Prevents and resolves altercations among guests using de-escalation tactics. When required, assist with the removal of guests from the premises -Setting up and breaking down stanchions, bike racks, metal detectors, etc. -Safeguards against theft and property damage -During certain events, assists patrons over barricades -In the event of a building emergency, is prominent in the safe evacuation of guests and staff under the direction of management -After events, carries out security rounds of all areas of the facility, ensuring a safe environment and that all guests have cleared the building