Experienced professional with expertise in coordinating the daily operations of a dynamic team delivering assessments and call center support within the federal government. Technologically competent manager with experience overeeing all aspects of a technology help desk. Broad experience working for state and private organizations. Successfully leads employees remotely across a broad geographic area, scheduling and coordinating work assignments. • Communication • Windows Operating Systems• Microsoft Office• Web Browsers• Virtual Private Network• Team Building / Collaboration• Meeting Facilitation• Manage Remote Workforce• Training• Technical Documentation • Administration• Client Relationship Management• Project Management• Call Center • Procurement and Contracts