Lyn Johnson Email & Phone Number

Nsw

The role manages and coordinates branch partnerships and the associated service and delivery performance to support the achievement of organisational objectives and regulatory outcomes by:Managing and overseeing all aspects of the branch portfolio partnerships and performance, including developing oversight of service delivery, program plans, resources, budgets, reporting requirements to ensure business outcomes are achieved.Establishing and maintaining stakeholder relationships through effective communication, negotiation, and issues management to engage stakeholders and ensure delivery of outcomes.Leading the monitoring and evaluation of delivery by service partners, including risk, contingency management, benefits realization, and quality measures.Providing recommendations to support evidence-based project planning and decision making. Identify and address issues, assess progress and effectiveness, and risks to achieving business outcomes.

Parramatta, Sydney

Manage and drive the delivery of high quality stakeholder engagement across the division, and manage the business relationships between the PMO and it’s internal and external project delivery partners.Provide estimations for new projectsManage and allocate project resources to assist in the delivery of PMO projects

Parramatta, Sydney

Managed and delivered diverse projects in relation to the implementation of regulations, policies, systems and procedures for road regulatory programs and services in order to meet organisational and regulatory objectives.

Parramatta, Sydney

Managed and lead a team contributing to the integrity of the RMS DRIVES database by developing and implementing an assurance program.Participated in the analysis and reporting of trends and issues associated with operational use of DRIVES and regulatory information requests ensuring advice and information provided complies with relevant RMS policies and regulations

North Sydney

Assisted with transition of operations from RMS to new service provider by: - fostered and developed positive relationships with key stakeholders- assisted in the preparation of briefings and option papers relating to the development and implementation of the transition plan- assisted in establishing appropriate auditing and monitoring systems for post transition- member of key internal and external governance groups

Worked with key stakeholders to challenge, review and implement new policies and procedures to support the changing strategic direction for Customer and Support Services.Created and developed the Relationship Manager role to support the transition of RMS product and services to a new service providerAnalysed and resolved business as usual activities for both current and new service providers

North Sydney, Australia

Responsible for leading the development and implementation of continuous improvement strategies through resource management and business performance frameworks for the Customer Services Branch. Responsibilties include:- Develop and lead a mutli-disciplined team to drive a clear strategic business focus in Business Planning by being a key contributor to establishing goals, strategies, deliverables, outcomes, targets and performance measures for the Customer Service Branch.- Optimise the commerical success of the branch by managing the implementation of workload and resource forecasting, scheduling for service delivery environments and managing operating activities to ensure sound financial management and achievement of budget outcomes.- Responsible for a high quality of service delivery across the Customer Service Branch through the identification of industry benchmarks and recommendations. Identify opportunities and establish priorities for strategic change within the Customer Service Branch.- Responsible for recommending business performance improvements to meet best practice service standards by analysing customer demands, waiting times, transactions and report findings and make recommendations to improve performance.- Responsible for key contributions to business improvement initiatives and processes by working in partnership with major stakeholders including other branches, divisions within RMS as well as other key Government agencies and external organisations.

North Sydney

Sydney, Australia