Lyn Knowlen Email & Phone Number

Greater Minneapolis-St. Paul Area

Technical English Editor with over 12 years’ experience proofreading and editing SaaSproducts for a $100 million automotive information technology company. Facilitated thegrowth of the primary product’s database from less than 50K to over 500K+ data.Mentored and collaborated with as many as 50 automotive Subject Matter Experts on English editingprocesses.• Addressed accuracy, consistency, and quality of technical materials, includingediting, proofreading and posting of online publications.• Collaborated with engineering and content management to improve current dataediting and authoring practices to create new internal software tools.• Communicated daily with proactive emails and phone conversations to automotiveSMEs for data editing collaboration and mentoring.• Word, SharePoint, Excel, PowerPoint proficient.

Roseville, Mn

• Worked with internal teams to create and maintain SaaS products, from idea stage to post-launch. Helped with: gathering product requirements, prioritizing feature implementations and improving overall user experience. • Conducted market research for customer feedback through creation and implementation of surveys via Survey Monkey. Collected user reactions and conducted post-launch sales tracking. Performed product SWOT analyses and risk assessments. • Assisted Product Marketing Director with trade show and event planning, organized and executed small and large group meetings on and offsite, as well as all-company product launch celebrations. • Served as contract administrator for primary car manufacturers (i.e. Ford, Toyota, Chrysler, etc.) and third party vendors, processing highly detailed contractual agreements. Created and implemented new flow processes for contract administration and execution to increase productivity.• Assisted VP of Product Mgmt for the Solera North American organization: organized small and large group team meetings, all-company employee morale boosting events, and cross-team functions. o Encouraged regular communication with employees through monthly small group meetings, instituted employee care programs for those in hardship, implemented care communication for employees during medical events or new births and adoptions. o Fostered self-care for leaders and employees through open door policy listening, building rapport and increasing positivity during times of very low company morale.