Lyn Riverstone Email & Phone Number

United States

- Provide technical sales support and product expertise to our Sales and Client/Customer Success teams, collaborating closely with team members to empower customers to optimize their partnership with Turnitin.- Respond to pitch requests across various client levels, including senior decision-makers.- Conduct client and customer needs assessments and solution discovery sessions, which may include completing technical questionnaires during the sales process.- Navigate intricate customer use cases and demonstrate how our product adds value to specific, complex scenarios. Drive solutions that benefit all stakeholders.- Collaborate with Sales Enablement and Product Marketing to develop and deliver tailored product demonstrations, catering to diverse personas and audiences, that address customer pain points and deliver compelling solutions. -Work alongside our Implementation and Onboarding Consultants to ensure strategic customer success and seamless transitions. Identify client needs, contract terms, and technical requirements, and work together to deliver solutions and overcome technical challenges.- Manage Trial/Pilot programs for prospective clients in the sales cycle.- Represent our product's value proposition, both from a technical and functional standpoint, at events such as conferences, onsite visits, and demonstrations.- Act as a mentor to sales team members and other Sales Engineers, providing coaching, development, and support.

Remote

• Lead pre-sales and consulting efforts in North America, in collaboration with enterprise sales team, product marketing manager, and engineering• Advance sales cycles by identifying and interpreting complex needs and requirements of prospects and connecting these to Turnitin solutions• Provide technical sales support to Sales and Client Success teams and strategize to meet revenue and growth objectives• Create and deliver bespoke value-add product demonstrations that highlight how Turnitin products uniquely solves pain points prospects face with assessing learning and providing timely feedback to students• Represent Turnitin at conferences, webinars, and user panel discussions• Collect user feedback and convey it to product management team and contribute to blog posts, white papers, and competitor battle cards• Help prospects and customers evaluate Turnitin products, manage proof of concept projects, and identify potential cross-sell and upsell opportunities

Corvallis, Oregon

As a member of the Learning Platform Services team at OSU's Academic Technology, I:• Provided operational support for four enterprise systems• Lead campus-wide trainings and support initiatives on instructional technology• Delivered user consultations on effective strategies for implementing classroom response systems, with a focus on solving the challenges related to improving student success• Represented stakeholders’ needs within the organization and to product vendors• Successfully made the case for central funding of a previously department-funded tool and helped drive adoption of the technology across the organization and into new departments • Wrote and maintained Knowledge Base articles for two products• Collaborated with LPS team to manage user support requests through a ticketing system• During the pandemic year, worked as part of a team of four to support faculty in their switch to remote teaching

Department Of Mathematics

• As part of the APLU Adaptive Courseware grant, served as project manager for a team of seven instructional faculty to re-design OSU's College Algebra course, in a blended format using adaptive courseware, and research-based, active-learning pedagogy.• Collaborated with Ecampus Instructional Designers to adapt two Oregon Mathematics Leadership Institute courses, in probability and statistics for K-12 teaching (OSU's MTH 578 and 598), for online delivery. This course was the first OSU online Mathematics course to be certified by Quality Matters, a peer-review process for evaluating the quality of the design of online courses.

College Of Science

• Managed the development and implementation of projects connected to COS grants with deliverables focused on student career readiness and industry programs. • Specific project areas included: Integrated Professional Development curricula design and implementation and internship program identification and evaluation (throughout the State of Oregon)• Working with Director of Partnerships and Industry Programs, and in collaboration with Professional and Continuing Education (PACE) unit personnel, supported the refining of the project plan for COS grants (LIG Scale; OTC Directed Investment)

Department Of Mathematics

• Lead the implementation of new Math Department policy of enforced prerequisites, as well as the ALEKS adaptive online math placement test. • Helped improve the department advising program to increase student retention and graduation rates for Math majors.

Oregon State University

As part of the OMLI project:• Collaborated with a team of five college math faculty and K-12 master teachers--recognized for our demonstrated commitment to excellence in mathematics teaching, and extensive experience working with prospective and current K-12 mathematics teachers--to design the Comparing Different Geometries course, and teach it for 200 Oregon mathematics teachers during three summer institutes.

Department Of Mathematics