Lyn Sheely Email & Phone Number

Mt. Laurel, New Jersey, United States

Voorhees, New Jersey

Marlton, Nj

Promoted to Director due to superior performance in prior role. Responsible for hiring, training and managing a staff of 20-25 nurses, administrative staff, practice coordinators and other professionals who coordinated all aspects of medical care with the primary care providers (PCPs) for 100,000+ patients with a variety of conditions. Ensured all nurses had the needed resources to provide proper care. Coordinated protocol with insurance companies to help reduce total health care costs. • Developed and streamlined all workflows, process maps, policies and KPIs for Care Coordination and Practice Transformation that improved efficiencies of “super visits”, closing cases and provided the right clinical documents • Assumed direct supervision of 6 other departmental employees in the absence of 2 other Directors

Marlton, Nj

Promoted to PHNM due to superior performance in prior role. Responsible for managing a team of care coordinators, as well as hiring and training the full team of nurses and administrative staff on the population health team. Worked with the practice transformation and implementation team to integrate value-based care principles.• Collaborated with the Data Analytics team to ensure the “Triple Aim” goals of: Decreased health care cost per capita + Improved patient health outcomes + Increased patient care experience and overall satisfaction ratings• Successfully launched new data warehouse platform with in-house project managers & IT vendor in just 10 months

Marlton, Nj

Hired to coordinate post-hospital or disease management care for 200-250 high-risk patients with their PCPs and internal office staff to create the best care plan for each patient. Also developed constructive relationships with hospital physicians, case managers and discharge planners to ensure all patient needs were met. Used the EMR and hospital portals for patient information, testing and lab results. • Developed and implemented a site visit worksheet to track PCC activities and build rapport with providers• Communicated with and coached each patient to ensure they understood discharge instructions, had necessary prescriptions, access to medications, and they knew how to take medications and recognize adverse reactions

Greater Philadelphia Area

Responsible for hiring, training, supervising and evaluating 90 Certified Home Health Aides (CHHA) and an office support staff of 4. Also supervised the coordinators for Durable Medical Equipment and supplies, including the review and approval of invoices. Provided prompt, efficient handling of patient complaints. Served on clinical and administrative committees. Staff served about 350 patients at any one time, and 85-90% needed a CHHA 1-7 days per week.• Created and implemented a plan to decrease the use of outside agencies from 50% of total budget to just 11%• Increased CHHA services from 5 to 7 days/week to meet patient and health care facility needs• Completed 60+ evaluations for staff and submitted before deadline, resulting in special recognition from the CEO• Developed outstanding relationships with qualified vendors, leading to added benefits for the organization• Worked with Director of Clinical Support to resolve operational, clinical and compliance issues• Accepted additional duties for 3 months as a Clinical Manager to oversee the clinical aspects of care for 20 nurses

Greater Philadelphia Area

Responsible for investigating and resolving insurance benefits for 350+ patients, including verification and record updates. Also secured necessary pre-authorizations for hospice services and coordinated re-certifications. Maintained positive relationships with insurance company/case managers and negotiated with them for special circumstances. • Created a better way to obtain patient information from RNs for insurance company authorizations• Initiated a thorough self-training program consisting of field visits with staff nurses and social workers

Voorhees, Nj

Hired to schedule all OB/GYN surgeries and outpatient procedures, plus additional tests for high-risk OB patients in this high-volume 11-provider practice. Obtained insurance verification and pre-certifications – alerted patients regarding coverage issues. Handled triage phone calls and other emergencies as needed.• Recognized for independently assuming the role of “Triage Nurse”, increasing level of service in the practice

Camden, Nj

Responsible for assessing, managing and evaluating patients, and providing quality nursing care. Determined appropriate intervention for irregular cardiac rhythm. Prepared patients and family for discharge.

Sewell, Nj