Bernadette Lynch Email & Phone Number

Remote

• Lead client-facing commercial loan origination software implementation projects, primarily for mid-size to large community banks or holding companies
• Leverage and coordinate broad range of resources, including business analysts, trainers, software engineers, and product developers for internal teams (as many as ten resources), and clients teams of varying sizes
• Responsible for all facets of project, including meeting revenue targets, timelines, developing and delivering internal and external communications, negotiating on scope and timeline, identifying and mitigating issues.

Decatur, Georgia

• Managed internal business and technology projects [4 to 8 simultaneously, depending on complexity]
• Liaised with teams consisting of software engineers, business analysts, sales and marketing resources, and other subject matter experts, in teams of up to ten resources, as required by project’s scope
• Presented project status reports to executive sponsors, stakeholders, and Project Management Office
• Reported on project health factors such as budget, timeline, and scope, as well as issues and mitigation plans

Decatur, Georgia

• Employed Six Sigma DMAIC methodology within Harland Clarke printing facilities and Harland Business Solutions marketing segments
• Traveled to company locations across U.S. to conduct data gathering and discuss opportunities for improvement
• Conducted value stream mapping exercises for groups of up to 20 subject matter experts
• Presented findings and recommendations for improvements to key management stakeholders of each initiative
• Guided managers as they implemented improvements for their business processes

• Managed team of two technical writers and one trainer
• Created software upgrade release notes for both internal and financial institution clients’ use
• Developed software training for internal resources

• Authored operating manuals and job aids for printing equipment
• Developed training aids for Manufacturing Trainers