I collaborate closely with customer-facing teams, drive cross-functional product quality planning for new products, and integrate APQP deliverables into existing programs. As the primary Customer Quality team contact, I lead initiatives that improve quality system performance and address key customer issues.Key accomplishments include:> Customer Requirement Definition: Successfully defined and aligned customer requirements and specifications, leading to a more targeted and efficient production plan that meets market demands.> Root Cause Analysis: Lead successful investigations that identified and mitigated root causes of key issues, enhancing system reliability and preventing future occurrences.> IATF 16949 & ISO 9001 Certification: Lead the project to achieve IATF 16949 & ISO 9001 certification, improving team coordination and ensuring timely completion of critical milestones> Problem Solving Process Improvement: Initiated a comprehensive problem-solving process, including scheduling 3rd Party Root Cause Analysis training, which laid the groundwork for enhanced issue resolution capabilities.> Consultant Collaboration: Effectively facilitated key training sessions and consultations, strengthening our team's competency in certification and benchmarking practices.

>Achieved a 60% reduction in field quality defects, 90% decrease in manufacturing defects, and 70% reduction in annual warranty costs per vehicle by driving cross-functional collaboration by leading Executive Quality Issue Review sessions, initiating discussions on critical issues impacting customer satisfaction and strategic objectives.>Led Lucid's Quality Data Systems' strategic implementation as Head of Quality Information Systems & Analytics, focusing on developing advanced visualizations and building efficient data engineering pipelines.>Design, develop, and manage key operational systems, including the Quality Issue Management System, Warranty Parts Return System, Customer Issue Early Warning System, and Deviation Request System, leveraging data-driven approaches to problem solving. >Head the Quality Data Science Team, guiding thorough data analysis to uncover actionable insights, thereby continuously improving quality management processes.

> Delivered an $11M Cost Reduction by deploying data-driven countermeasures targeting the primary pain points within JUMP, optimizing operational efficiency through comprehensive analysis.> Formed and guided a team of fleet quality engineering experts to proactively dissect intricate challenges, uncover root causes, and devise strategic remedies for the pivotal issues impacting fleet operations.> Established and managed the Quality Review Panel Process, a streamlined framework designed to swiftly identify, elevate, and collaboratively address critical issues, securing buy-in from key stakeholders and ensuring the rapid implementation of sustainable solutions.> Engineered a robust Quarantine System leveraging data insights to safeguard customers from potential product defects, exhibiting a proactive approach to quality assurance.

Life changing sabbatical to travel around the world (3 continents, 13 countries, 45 cities visited). I spent that time learning the art of photography, meeting people, trying new things, eating great food and fulfilling a lifelong dream.This was capped off by my somewhat tragic and hilarious adventure into Options Trading. Key Takeaways: It's a casino, nothing more. Just don't call me a day trader.IG: WanderJosherwww.jrlynchphotography.com

> Achieved a 98% reduction in Delivery Issues at Fremont Delivery Center within a swift 6-week timeframe, leveraging data-driven insights to lead the Rapid Response Quality Team for Pre-Delivery Inspection.> Orchestrated a high-impact team of Data Analysts to proactively uncover quality trends, perform comprehensive root cause analyses for pivotal challenges, and spearhead the creation of Tesla's Quality Dashboards.> Devised and executed an issue tracking system for Tesla's Executive Leadership, focusing attention on critical production issues through the metric "Issues per Vehicle (IpV)," a pivotal gauge of Quality and Operations Performance.> Pioneered the development of the Regional Service Concerns Tracker, a seamless platform that fosters direct interaction between Regional Service Managers and Quality, serving as a dynamic bridge between Quality and Service Operations.> Chaired the Model X Quick Response Team, steering rapid and effective resolutions for early-life challenges through astute data analysis and proactive problem-solving

> Achieved a consistent 98% Inspection Acceptance rating while simultaneously achieving a 45% reduction in Nonconformance Report (NCR) cycle time and a notable 60% decrease in Corrective Action occurrences, supported by a 30% enhancement in response time.> Conceptualized and executed a comprehensive Quality Metrics Balanced Scorecard, a dynamic tool meticulously tracking and evaluating essential performance indicators including Nonconformance Reports, Corrective Actions, Inspection Acceptance, and Calibration efficacy.> Enhanced efficiency by expediting inspection setup procedures by 10%, innovatively developing a Manufacturing Work Order tracking system that served as the proactive notification mechanism, ensuring streamlined operations.> Led Supplier Quality Audits, Source Inspections, and Supplier Surveillance endeavors spanning a diverse nationwide supplier network, substantiating a robust supplier quality framework.> Steered a cross-site initiative, realizing a substantial reduction of over 67% in calibration costs through strategic vendor selection and optimization of calibrated gauge scheduling.Programs: Bradley Family of Vehicles, Ground Combat Vehicle, Future Combat Systems, Joint Light Tactical Vehicle, Mine Resistant Ambush Protected–ATV, Amphibious Assault Vehicle, and Advanced Armored Personnel Carrier

> Served as a professional Quality Engineer to manage nonconforming material, improve receiving inspection performance and create Supplier Quality Metrics tracking system.> Nonconformance (NCR) Management: Managed the Quality review, analysis and disposition of all vendor supplied material on site. Successfully reduced average NCR cycle time by 30% through implementation of Lean manufacturing concepts.> Supplier Quality Assurance: Performed Supplier Quality Audits and Source Inspections. Improved visibility of Supplier Quality performance through creation of Metrics and Engineer feedback system. > Receiving Inspection: Improved visibility, organization, and cycle time of nonconforming material at receiving inspection. Accomplished a 30% reduction in cycle time and 25% reduction in stagnant backlog. > Business Intelligence: Created Quality metrics to analyze and communicate the performance of the NCR system to Quality Leadership Team. Achieved significant improvement in visibility of frequently violating suppliers by improving communication of known issues.Programs: Bradley Family of Vehicles, Mine Resistant Ambush Protected Vehicle, Self-Propelled Howitzer, and Heavy Equipment Recovery Combat Utility Lift and Evacuation Systems

> Led and managed a team in a full-service enterprise specializing in coaxial and semi-rigid cable design, manufacturing, and testing.> Successfully implemented ISO9001 Quality Management System, securing registration and follow-up certification audits.> Achieved a remarkable 99.4% customer acceptance rating while reducing internal rework by 30%.> Efficiently oversaw quality aspects including performance objectives, corrective actions, nonconforming material, customer complaints, calibration, and preventive maintenance.