Josh Lynch Email & Phone Number

Tempe, Az, Us

Tempe, Az, Us

Seattle, Washington, Us

• Develop and launch tiered product plans and pricing on new product platform, reducing costs and making the company profitable.• Create information technology and product roadmap informed by customer data from interviews, community, surveys, and product usage as well as business intelligence and requirements.• Lead delivery of roadmap with agile development team, including product management, engineering, design, product marketing, technical writing, and project management.• Manage Customer Success team to onboard and support customers with customer satisfaction rating of 98.7%.

Seattle, Washington, Us

• Brought technology back in house by recruiting product team of nine from inside and outside the organization.• Directed development of multitenant WordPress theme managed with Customizer options as the foundation of our transition from an agency to SaaS product company.• Led cloud hosting migration that made our platform four times faster and improved uptime from 99.9% in May 2014 to 100% in May 2015.• Created enterprise platform offering for 8% revenue increase and adoption from nearly half of our largest accounts.• Deployed WAF and CDN across thousands of domains, blocking 4% of traffic due to threats and reducing server requests and bandwidth by 31%.• Created customer segments and segmentation capabilities for data-driven product decisions.

Seattle, Washington, Us

• Created role by pitching the benefits of selling products rather than custom projects.• Developed and executed our first product roadmap.• Defined our standard product and add-ons based on customer requests and business capabilities.• Launched incident response process and customer-facing status page to improve customer experience, decrease downtime, and reduce outage related tickets.• Launched customer community and support knowledge base for product feedback and documentation.• Launched RSS feed customizer and email notifications integration to solve top customer feature requests and largest support requests.

Seattle, Washington, Us

• Managed design, development, onboarding, and launch of sites for many of our Am Law 200 clients, with up to 60 projects in progress.• Independently created platform features on top of client projects, including the ability for clients to create their own users—our largest support request.• Launched the three highest revenue projects sold by the company.• Created and gained adoption with project management team of a dynamic quality control checklist to reduce launch issues.• Launched the most projects in one month as well as one day among our project management team.

Seattle, Washington, Us

• Managed staff of more than 30 (business and editorial)• Launched new Spectator website and blog, driving 80,000 hits monthly. Designed site layout and developed stylesheet.• Introduced multimedia coverage capabilities to the newsroom. • Started and managed social media like Twitter and Facebook.• Started neighborhood news collaborations with CapitolHillSeattle.com, Capitol Hill KOMO, and KOMO News Radio AM 1000.• Expanded paper by four pages and increased circulation.• Established training process for editorial team while doubling pay for entry-level roles.

Seattle, Wa, Us

• Selected, copy edited, and fact checked letters to the editor for print and online. • Engaged with readers who had questions, complaints, and feedback.

Seattle, Wa, Us

• Fact checked and edited copy.• Wrote nearly 200 Weekly Wire entertainment posts in nine months.• Photographed concerts and other entertainment events for print and online.

Everett, Washington, Us

• Reported enterprise stories on topics ranging from city government and police to local charities.• Photographed on assignment and edited photos for print and online.• Reported and wrote front-page investigative story on local police Taser use and a lawsuit alleging excessive force with Tasers.