• Leading a team of dedicated immigration professionals in a variety of engagements in the delivery of technical advice, reviewing all relevant paperwork and communication pertaining to the end-to-end support (inbound) for the immigration process in Ireland.• Overseeing and managing engagements efficiently.• Actively establishing, maintaining and strengthening internal and external relationships, ensuring that the work delivered is of high quality.• Reporting to senior management within the team.• Monitoring regulatory changes in the Irish immigration domain, guiding clients in implementing necessary changes to their non-EEA workforce and processes.• Serving as a trusted business advisor for clients in the provision of Irish immigration services. • Liaising with relevant Irish Immigration authorities.• Supporting, or serving as, the program leader in managing the team's technical development seminars and courses.• Understanding and applying the correct methodology, tools and technology. • Acting as a client partner to develop immigration offering and to streamline and create efficiencies in line with best practice and EY’s immigration offering across the global firm. • Addressing queries raised by recipients of immigration services to ensure supportive and empathetic service.• Managing financials of client engagements.

• Providing a variety of immigration services for internal and external clients, liaising directly with both clients and the individuals. • Providing services ranging range from short term secondments to long term relocations to Ireland depending on their requirements and whether the necessary criteria are being met.• Managing cases from enquiry until the individual has arrived in Ireland and are fully registered with the GNIB. • Monitoring the progress of applications in line with the target start date, providing advice and information, ensuring to detail the next steps to ensure the process runs as efficiently as possible. • Liaising with the DETE or DOJ where necessary. • Keeping up-to-date with changes in policy and drafting EY alerts for clients to inform them of such. • Applying experience in processing an assortment of applications such as Intra-Company Transfer Employment Permits, Critical Skills Employment Permits, Atypical Working Scheme applications, Van der Elst applications, Trusted Partner registrations, EU Treaty Rights applications and more. • Training junior staff members.

Consultant on the Legal & Contracts TeamSpecialising in immigration and account management, I on-board clients, draw up and review contracts and manage processes to ensure our customers are both deployed swiftly and compliantly. This requires that I work proactively and build relationships with relevant internal and external stakeholders. I manage ad hoc projects such as switching our insurance provider and assisting on our company-wide acquisition of consultant’s limited companies. I am excited by new projects that challenge me. The nature of my role necessitates that I have excellent organisational and interpersonal skills and thrive during times of change. Even though I am not working in sales, my work and relationships that I’ve built has resulted in additional business for the company.

Worked as a part of the International Relationship Management team.I was hired to build and maintain relationships with our international clients who are independent contractors. I soon took on significant projects such as reconciling our consultants’ financial statements, mapping out on-boarding processes, researching and taking ownership of visa applications. My role required me to be proactive, build relationships, and have strong customer service skills and attention to detail. I received an award for my consistent hard work in December and was promoted to Consultant in March.

My tasks included holding daily team conference calls where I took minutes and followed up queries with management. I created and compiled various documents for internal and external use, (including Status Reports, Video Script, Deployment Handbook and How to Guides – that are still operational within the department). I liaised with, took direction from and supported colleagues and superiors. I coordinated access to systems (e.g. Maximo, Syclo, SharePoint) on behalf of colleagues and stakeholders.

My tasks included working on the tills including placing customer orders and doing returns. I provided outstanding customer service. I replenished and recovered stock. I ran areas independently such as the fitting rooms or shoe section. I worked independently and as part of a team to ensure customers are always satisfied and sales met or exceeded targets.

My responsibilities included ensuring customers were suitably impressed and making sure sales goals were achieved. I provided knowledge and advice on products, designers and gifts. I worked on the till, did cash-lifts and cashed up. I also did miscellaneous tasks such as cleaning, gift wrapping and organising orders.

My tasks involved advising and assisting customers and making sales. I organised stock and orders and always kept up to date with product knowledge. I worked on the till, checked the cash float and cashed up at the end of the day.

I mainly worked on front service, in the fitting rooms, as a cashier, in the stockroom and on stock recovery.