Thomas Lynch possesses expertise in vba, web design, access, microsoft excel, service delivery and 27 more skills. He is proficient in French - Basic. Colleagues describe him as "I've had the pleasure of working with Thomas while managing the Call Management Group / Technical Distribution Desk (TDD team), (Dell | EMEA GSD - Bangalore) during 2010 - 2012. Tom has been extremely helpful in sharing visbility to the C2G (Cradle 2 Grave) Telcom reporting and it's benefits, which inturn contributed to improving the overall agent call 'Transfer Accuracy' & Transfer rate metrics. This also helped me curb alot of bad practises and bring a turn around in improved efficiency in my team performance. Both the above were also metrics that i was able to introduce as KPIs for my team, which not only enhanced the quality of service we started to provide to our customers and deliver as a business, but also got me recognition and an award for "Innovation Leadership" - FY12. Tom is someone who is very pleasant to interact with & is always available to go over and beyond his scope of support to help. I sincerely Thank you Tom for all the support you povided me, which also translated to business improvement. I look forward to continue working with you in the future."" and "I've worked with Tom for many years and have found him to be diligent,thorough and dedicated analyst. Tom will delve into every avenue to come up with the answers. An extremly valuable asset to any team. His knowledge knows no bounds."