Lynda Cooper is a Management Consultant and Director at Service20000. She possess expertise in it service management, itil, iso 20000, service management, outsourcing and 21 more skills. Colleagues describe her as "As we worked towards our ISO20000-1 goal we realised we would get there much more easily (and potentially quicker) with some professional assistance. Lynda is an Expert, being one of the people involved in drafting the standard. Her knowledge and experience were invaluable and key to our successful certification, which was achieved with flying colours. " and "Lynda is a highly respected ITSM advocate in the industry. She has contributed to the development of international standards and is seen as one of the leading figures in this field. She is diligent and can be relied upon to get the job done."