Lynda Crouch Email & Phone Number

Lynda Crouch is a Workforce Analyst at Blue Cross and Blue Shield of Nebraska. She possess expertise in hospitality industry, hotels, revenue analysis, workforce management, team leadership and 1 more skills. Colleagues describe her as "Lynda is a leader who exemplifies a “Yes I Can!” attitude and thinks beyond just her own area of responsibility to bring ideas and solutions to the table which better our organization. Lynda is a very talented, experienced, knowledgeable, and trusted Workforce Management leader. She provides long term and short-term forecasting we rely on to make decisions about staffing requirements and supports our BPO with guidance related to real-time activities to ensure our guests receive prompt answers to their phone calls and emails. Lynda has a vast working knowledge of IEX recently led a transition to our latest CXOne WFM tool. This required retraining of all of the WFM support staff and adjustments to processes related to forecasting, scheduling, and real-time management. There really isn’t anything you can throw at Lynda that she won’t be able to handle. If she doesn’t know, she will take time to learn, ask questions to understand, and work to master new skills. If she knows, she is anxious to share her knowledge and experience with others. She is a valued partner who drives results and sets examples for those around her." and "I have had the pleasure of working with Lynda at Radisson Hotel Group Americas for the last 7 years.  She is a person you want on your team!  Lynda is authentic: she cares for her co-workers and is not afraid to speak up when others might be.  She holds herself and others accountable and demonstrates strong leadership skills.  When Lynda is on a project nothing falls through the cracks.  She is organized and analytical.  Lynda is a phenomenal forecaster.  Even during these unprecedented times, she has somehow been able to forecast our contact centers within 10%.  Lynda brings many years of experience to any Resource Planning/Work Force team.  She is a skilled resource for IEX and CXOne platforms.  I would recommend her over and over again!"

Listed skills include Hospitality Industry, Hotels, Revenue Analysis, Workforce Management, and 2 others.