Lynda E Mcowen Email and Phone Number
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Lynda E Mcowen personal email
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Self motivated and enthusiastic Service Delivery professional with 20+ years Operational, People, Project, Service and Account Management experience in the Retail, Airline, Pharmaceutical, Transportation, IT and Telecommunications industry. Liaising at all levels of the Business, Customer and Internal organization to map technology to business strategy, defining, implementing and delivering IT support requirements and thereafter managing the service/project/ contract and continuous improvement. Experience in managing multiple technical and non- technical teams globally; performing appraisals, team objective setting, recruiting, training and mentoring Global IT Service / Account/ Client Delivery Managers.
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Cto - Cps T&E Talent AcquisitionIbm Dec 2018 - PresentDallas/Fort Worth AreaGlobal CTO for CPS Talent & Engagement - Talent Acquisition Division and Overall Global IT Leader for Talent & Engagement Transitions responsible for the technology strategy and delivery for clients around the globe as it relates to our talent acquisition accounts. This includes decisions around vendors, new asset development through commercialization to market and compliance to ensure the best solution for each of our clients. -
It Client Service Manager For Hr DivisionIbm Global Process Services May 2013 - Feb 2019Overall leadership and delivery of IT environments for client outsourced HR Services which are located in multiple delivery centers across the globe.Managing high performing global teams who manage IT components across all of our accounts in HR Services Responsible for revenue, cost, profit achievement and contractual obligations for IT components of service contracts Managed high transaction volume systems focused on strict uptime service levels spanning diverse technology platforms and delivery locationsManaged multiple vendors for performance within our overall IT portfolio to all of our respective clients.
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It Delivery Project ExecutiveIbm May 2008 - Jun 2013• Responsible for the IT transition and implementation• Responsible for Client and vendor Communications and relationship sustainability.• Responsible for the profitability of the account from an IT standpoint• Manage interaction with resources in all sites, including offshore global resources and service centers with respect to all IT concerns. • Led the definition of processes and procedures with the client that would affect and contain the accountability for the IT teams and resources.• Responsible for leading the project effort for a Chapter 11 Restructuring for client01/2011 - 06/2013 (American Airlines)2 month(s) IT Delivery Project Executive Project Description:IT DPE responsible for the managing and integration of the following components with regards to the AA customer: CCSI, eHR, AT&T, Virtela, Manila Service Center IT, IT Helpdesk in Tulsa, eFAX, Security, BCP/DR, Vendor IT issues. 05/2008 - 01/2011 (Bristol-Myers Squibb (BMS))33 month(s) IT Delivery Project Executive Project Description:IT DPE responsible for the managing and integration of the following components with regards to the BMS customer: CCSI, eHR, AT&T, Virtela, AOD, AMS, Budapest Service Center IT, Manila Service Center IT, IT Helpdesk in Tulsa, eFAX, French Payroll SAP Config Support, Security, BCP/DR, Vendor IT issues.
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Project ManagerIbm 2000 - 2008Hertz AccountProject Leader, January 2000 to November 2003• Responsible for leading design, coding, testing, and implementing enhancements and modifications to the client’s legacy systems (Heavy Equipment Rental Line of Business)• Responsible for managing project deliverables from Project Initiation Phase through Project Closeout Phase. This includes communicating with the client (including client executives), creating technical requirements documents, managing dependencies, identifying risks, risk mitigation, vendor interaction, monitoring/reporting progress, and reporting metrics.• Key participant in the definition and implementation of SEI/CMMI (Software Engineering Institute) Level 3 practices.• Managed interaction with resources in three sites, including offshore global resources. • Key participant in migrating workload from a fully staffed team of IBM US resources to a staffing model that includes onshore and offshore resources.• Managed deliverables for Rental and Sales Operations, Accounts Receivable, Accounts Payable, Purchasing, and Inventory Applications.
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Senior It ConsultantComputer Task Group Jun 1999 - Nov 1999Lawson Consultant for external clients -
Programmer Analyst And Senior Security AdministratorCentrastate Healthcare System Sep 1996 - Jun 1999- Programming and troubleshooting in RPGIII, RPGIV, RPG ILE, and Lawson RPG.• Security Administrator, January 1998 to August 1999• Performed client support functions including requirements documentation, designing, programming, implementing, training and troubleshooting.• Key participant in the upgrade and installation of new security system.• Performed planning and migration from CISC to RISC.• Supported homegrown systems including Accounts Receivable, Billing, and Medical Records.• Delivery and support of Lawson systems including General Ledger, Materials Management, Purchasing, Inventory Control, Accounts Payable, Fixed Assets, and Budgeting.• Key participant in Year 2000 conversion project planning and conversion.• Key participant in conversion from Lawson 6.0 to 6.1. -
Programmer/Analyst - It ArchitectHealth Insurance Plan Of New Jersey Apr 1996 - Sep 1996• Programmer/Analyst responsible for client support including writing requirements, designing, programming, implementing, training and troubleshooting.• Key participant in conversion of code from System 36 to RPGIII.• Supported Medicaid Information distribution for all New Jersey branches through CCmail, diskettes and Rumba file transfers.• Primary AS/400 support resource.
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Programmer/Analyst - Account ManagerHospital Computer Systems, Inc., Jan 1994 - Apr 1996• Programmer/Analyst and Account Manager for Bayonne Hospital, Riverview Medical Center, and The Devereux Foundation.• Provided client support including writing requirements, designing, programming, implementing, installing, upgrading, training and troubleshooting. All work includes subfile processing, database design and detailed documentation.• Designed, programmed and implemented various systems including Accounts Receivable, Billing, General Ledger, Medical Records, Inventory, Admissions, Order Entry and Payroll.
Lynda E Mcowen Skills
Lynda E Mcowen Education Details
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Mathematics And Economics
Frequently Asked Questions about Lynda E Mcowen
What company does Lynda E Mcowen work for?
Lynda E Mcowen works for Ibm
What is Lynda E Mcowen's role at the current company?
Lynda E Mcowen's current role is CTO - CPS T&E Talent Acquisition at IBM.
What is Lynda E Mcowen's email address?
Lynda E Mcowen's email address is ly****@****.rr.com
What is Lynda E Mcowen's direct phone number?
Lynda E Mcowen's direct phone number is +184578*****
What schools did Lynda E Mcowen attend?
Lynda E Mcowen attended Saint John Fisher College.
What are some of Lynda E Mcowen's interests?
Lynda E Mcowen has interest in Education.
What skills is Lynda E Mcowen known for?
Lynda E Mcowen has skills like Outsourcing, Vendor Management, Business Process Improvement, Pmp, Process Improvement, Business Process, It Strategy, Requirements Analysis, Project Management, Program Management, Business Analysis, Change Management.
Who are Lynda E Mcowen's colleagues?
Lynda E Mcowen's colleagues are Peter Kennedy, Sathyasai Narayanasswamy, Satyabrata Jena, Daniel Ruiz, Mariam Reda, Antson Chang, Ivan Alejandro Coffeen Calvario.
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