Support customer service and delivery activities.Coordinating and directing teams tasked with receiving, picking, packing, shipping and storage goods.Guiding, monitoring and leading an entire group.Motivating, inspiring positive communication within to work towards achieving goals.

•Worked with long-term and new customers purchasing microbiology-related laboratory supplies (such as culture media, test kits, quality control, etc.) in providing over-the-phone support ;•Providing support in solving customers’ issues such as missing products, lost shipments or any other issue relevant to customer service in a professional manner; recognized by customers as top customer service employee;•Received and tracked customers’ orders of medical/ laboratory products over the phone, by fax, or e-mail using SAP. ; •Documenting customer feedback in SAP database; and,•Using SAP to enter new client Standing Orders and updating system to maintain information base for existing orders