Lynda Fox Email and Phone Number

Answered phone, scheduled service, field customer inquiries, provided estimates, reconciled expenses, administrative support work to include creating spreadsheets, written correspondence, assisted internal coworkers. Monitored progress of service calls & repairs. Worked closely with service manager to provide excellent customer service. General office duties and use of office equipment.

Worked with and supported terminal managers to ensure driver and public safety. Managed and maintained essential functions of the company, such as driver and employee training schedules, driver roster and alerts, and employment verification requests. Processed invoices, MVR/PSP driving record requests, strength testing results, and monitored drug & alcohol testing schedules, all while adhering to strict privacy policies.

Service & Repair/Project Coordinator - 2007-2010Served as the “go to” lead for all issues related to service department performance and departmental training (software, dispatching, scheduling). Managed multiple projects, identified and rectified gaps in performance. Provided general and specific support for operations manager, service superintendents, sales staff, field personnel, clients and vendors. OSHA recording and training. Successfully scheduled repairs, personnel and parts in order to meet company goals and project end times, inventory control, and relationship building and retention among clientele and vendors. Scheduled mechanics and customers for successful and efficient testing. Developed, implemented and managed spreadsheet for tracking performance issues as well as general client issues for all departments which increased profit, efficiency, time management and client satisfaction. Customer Service Representative - 2006-2007Acted as the first point of contact for all customer issues, responding to all inquiries in a timely manner. Provided diplomatic resolutions to complex issues. Repaired trust and served as a key in customer retention. Used consultative selling techniques to provide leads for sales department. Dispatcher/Administrative Support - 2004-2006Interacted daily with partners in sales, field, new business, construction, modernization, operations and management. Accurately forwarded customer inquiries to appropriate individuals and departments. Dispatched on average 150 service calls, emergency and non-emergency, to appropriate field mechanics per day (over 68 mechanics covering Chicago and surrounding suburbs as well as Indiana). Successfully managed high volume call position within a deadline-driven environment. Ordered supplies and IT equipment for field personnel. Performed OSHA recording, file maintenance, permit acquisition and payroll processing.