What I bring to the table:I am a versatile business leader with repeated success managing strategic program services while supporting patient needs through total quality management. Highly skilled in leading training initiatives while developing operational procedures in optimizing patient support services. I am able to utilize data insights into designing and managing customer programs targeting reimbursement and co-payment options while holding accountability for successfully managing service level agreements. As an organized and efficient leader, with expertise of securing long-term partnerships while adhering to regulatory and legal compliance guidelines.•Lead the development and execution of patient/customer services to ensure exceptional patient experience and operational excellence.•Liaise with Brand, Field Sales Team and Managed Markets Account Managers in addressing patient-directed support services utilizing materials and training to ensure clients are able to access care. •Developed and implemented ongoing enhancement of a KPI reporting dashboard to monitor adherence, persistency and clinical customer service performance metrics. •Enhanced and maintained SOPs, Process Flows, Call Guides and Business Rules to maintain clinical service excellence to increase engagement with the consumer early to the initiation stage to treatment. •Build and sustain strong working relationships with key internal stakeholders, Commercial Operations, Business Analytics, Market Access, Legal and Compliance.