Information Technology (7 Years)Call Center (5 years)Telecommunications (4 years)Company InformationCompany Name: AT&T Start Date: September 2007; Here I utilized my experience in technology, billing, sales and account managementtroubleshooting, reporting and fixing any potential issues that arise related to systemcommunication errors. I helped determine connection issues with IPTV, internet, and CVoipconnections resulting either from user error or hardware compatibility. Assisting fieldtechnicians and U-verse members providing diagnostics, repair, and troubleshootingcomputer problems and issues, both hardware and software. I assisted in educating andinforming users on proper procedures of IPTV connections, hard-wired and wireless internetconnections, and all levels of CVoip connections. I gained additional knowledge in allMicrosoft Windows operating systems; including Vista Ultimate, XP Professional and Home, 7Ultimate, as well as all of the Microsoft Office 2007 Professional Edition applications. Company Name: Sack and Save Start Date: February 2008

I supported management in the operations of Western Union, utility payments, banking;handling cash at the end of each shift and balance the safe at the end of the day. Company Name: Dell Business Solutions Start Date: April 2006

My position at Dell included troubleshooting, via phone and remote desktop, Dell PCs andDell laptops in corporate environments. My primary duties involved phone and desktopsupport for office based clients and home consumers. This includes installing, configuringand troubleshooting software on systems running Windows XP and Vista. Company Name: Mesa Community College Start Date: January 2004Job Title: Tech Support End Date: January 2006I worked on a team of 8 members in the Network Administration Dept. at the College. Thisposition was responsible for all aspects of network administration including servers,desktop systems, communications hardware/software and office systems. Support for allserver, network and desktop hardware, software and all applications. These were alwayschanging as the classrooms changed throughout the day. I performed technology needsanalysis as needed. I rolled out hardware and software to ensure optimal deployment ofresources for all departments. The first semester I was there the school decided to moveour department from one end of the school to the other. This involved physically breakingdown all Cisco servers, backbone structures, and all other equipment. As a team weplanned and implemented the network and computing their infrastructure plan. I, also,managed, with the team, small to medium sized projects according to agree upon budgets andschedules. Company Name: Villa D Carlo Start Date: May 2000

This restaurant is located on the shore of Lake Michigan. It is this area's best locationfor fine dining. I bartended, served, prepped food for servers and the chef. I acquiredabove excellent customer service skills which became the basis for the all of my futureemployment.